PMA Cluster Supervisor – FIFA World Cup | Miami

PMA Cluster Supervisor – FIFA World Cup 26™ | Miami

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: Miami

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The PMA Cluster Supervisor be dedicated to the planning of the teams’ transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs)

Reporting organisationally to the Manager, Transport Client Services
- Teams, the PMA cluster supervisor will be a key member of the FIFA
26 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before and during the tournaments to ensure that all teams receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FCWC and FWC tournaments. This includes on match days and non‑match days at all official sites including stadiums, team hotels, training sites, the airport and other official sites.

They will be responsible to ensure all team related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.

The Manager, Transport Client Services - Teams will act as Event Transport’s central point of contact for the external clients (teams) and internal clients (FIFA/FWC
26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.

The main responsibilities and oversights of the PMA cluster supervisor FIFA World Cup 26™ include:

• Coordination with FWC
  26’s Transport’s Bus, Fleet and Venue Transport and other key work streams in developing the transport service levels for the teams (and other client groups as required in the planning phase) in accordance with FIFA SLAs.
• Coordination with FWC
  26’s A&D team in developing and implementing the A&D service levels for the teams and other client groups as required in accordance with FIFA SLA’s.
• Coordination with the FWC
  26/FIFA
  
  Functional Area
  
  (FA) client owners to ensure the proper and complete planning of the client service levels. Always being pro‑active and helpful to assist the client…