Cargo Duty Manager

Job No.: 000450
Alliance Ground International (AGI) Full-time
• On-Site

• Weekends
• Holidays
• Flexible Hours

Required Experience:

Mid Level

Location:

John

F. Kennedy International Airport, NY

Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

$70,000 – $80,000 Per Year

• Ability to work in a team environment and manage conflict while under pressure.
• Possess excellent organizational and planning skills both orally and written.
• Ability to work proficiently with Microsoft Office products.
• Must be customer focused and have quality awareness.
• A minimum of 2 years industry leadership experience.
• Demonstrate strong communication skills to interact professionally with team members and customers.
• A valid driver’s license with a clean driving record.

As a Duty Manager you must be able to:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.
• Obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

• Manage and control the entire operation for customer airline including Office, Warehouse & Ramp.
• Develop & direct work assignment for supervisory teams and agents for both the warehouse and office.
• Create and manage schedules to ensure adequate staffing for the operation and manage day‑to‑day labor requirements.
• Provide on‑the‑job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all operational equipment is safe to operate and report any discrepancy.
• Actively search for and report to station management any future business opportunities.
• Assist with all Warehouse and Office team duties (safety walks, cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
• Extensive understanding of cargo operations and customer internal SOP.
• Conduct and participate in company and customer audits.
• Understand and manage operational KPI.
• Provide excellent Customer Service through written and verbal communication.
• Create and implement corrective action and preventive measures for all related safety and operational incidents.
• Maintain a flexible work schedule, including weekends and holidays.