Coordinator, Student Center Complex

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Reporting to the Assistant Director, Student Center Complex and Conference Services (SCC-CS)- Aquatics and Operations, the Coordinator provides direct supervision of the Student Center Complex's University Center Pool and SCC-CS Operations through the development, delivery, administration, and guidance of operations, aquatic facility coordination, and programming. The Coordinator of Aquatics and Operations provides essential services to student activities and professional events by overseeing the day-to-day operations of the Pool and Pool Information Desk services, including administering student staff hiring, scheduling, supervision, and training.

This position will also oversee the American Red Cross certifications and assist in implementing the Emergency Action Plan for the SCC-CS team. The coordinator works closely with Student Center Complex facilities, information, technical services, and events/reservations personnel.

Primary Duties and Responsibilities:

University Center Pool

* Recruit, retain, and lead a team consisting of 25-30 lifeguards, 2 head lifeguards, 10 front desk attendants, and 2 front desk attendant supervisors.

* Conduct monthly lifeguard training assessments.

* Maintain all maintenance operations of UC Pool, pump room, and equipment, including chemical monitoring.

* Act as a liaison between University of Miami Swimming, Diving, Facilities, and SCC.

* Coordinate daily, monthly, and annual memberships for the UC Pool.

* Develop a year-round member initiative aquatic program.

* Provide UC pool member services, including locker room services.

* Ensure proper credit card handling/processing and PCI compliant file storage, providing staff training as necessary.

* Generate invoices, collect facility deposits and fees to facilitate processing of facility use agreement forms for private rentals and community events

* Works with the Assistant Director in conducting hazard risk analysis of UC pool to maintain Emergency Action Plan.

* Monitor and maintain capital equipment and inventory.

* Submit and track UC Pool work orders.

* Develop a certification program to ensure staff are lifeguard and CPR/AED certified.

* Ensure accuracy of student payroll and schedule to budget, perform evaluations for student employees

Student Center Complex and Conference Services Operations

* Monitor building and grounds to uphold standards of cleanliness and equipment placement.

* Ensure proper setup and breakdown of areas/equipment by student staff, reporting any security issues.

* Unlock and re-secure rooms/areas and equipment before and after events, meeting users at event start.

* Provide exceptional customer service, anticipating and meeting event needs.

* Communicate changes and updates to events/reservations promptly.

* Work with Assistant Director on access control for SCC-CS.

* Collaborate with the Audio-Visual team on setup needs and event requests.

* Input work orders and follow up with the facilities maintenance team.

* Make recommendations about equipment and inventory needed daily and annual events.

* Create and monitor online forms and tools for facilities maintenance, special events, and operations.

* Ensure accuracy of student payroll and schedule to budget, perform evaluations for student employees

Knowledge, Skills, and Abilities:

* Ability to be productive in a fast-paced, multi-dimensional work environment

* Excellent written and oral communication skills.

* Candidate must possess strong interpersonal skills, excellent listening and problem-solving skills, and can use sound judgment in making decisions.

* Ability to demonstrate excellent customer service, organization, and planning skills.

* Demonstrated ability and proven success in working effectively with diverse groups of faculty, administrators, students, parents, and community populations.

* Demonstrated expertise in the appropriate facility management, staff supervision, budget management, and…