PMA Cluster Supervisor – FIFA World Cup | Miami

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Tournament Time Role | EG

Fixed Term Contract

Miami

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The PMA Cluster Supervisor is dedicated to the planning of the teams’ transport and arrival/departure services and is responsible for the delivery of the related tournament specific Service Level Agreements (SLAs).

Reporting organisationally to the Manager, Transport Client Services – Teams, the PMA cluster supervisor will be a key member of the FIFA
26 Event Transport team, working closely with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before and during the tournaments. This ensures that all teams receive the correct services in accordance with FIFA’s service standards, including match days and non‑match days at all official sites.

• Coordination with FWC
  26’s Transport’s Bus, Fleet and Venue Transport and other key work streams in developing the transport service levels for the teams (and other client groups) in accordance with FIFA SLAs.
• Coordination with FWC
  26’s A&D team in developing and implementing the A&D service levels for the teams and other client groups as required in accordance with FIFA SLAs.
• Coordination with the FWC
  26/FIFA
  
  Functional Area
  
  (FA) client owners to ensure proper and complete planning of client service levels, pro‑actively resolving issues and finding operational solutions.
• Coordination with the transport group Lead – Client Services in managing budgets associated with planning client transport and A&D service levels.
• Development, writing and finalisation of the draft and final versions of the Principle Service Level Agreements (PSLAs) and Detailed Service Level Agreements (DSLAs) in accordance with strict project timelines, gaining necessary sign‑off and approvals from all stakeholders.
• Ensure integration of all teams’ transport and A&D services with all FWC
  26/FIFA FAs, including transport work streams, to deliver services at all sites per agreed SLAs.
• Development of all team information and communications for pre‑tournament events (team workshop, draw & team seminar, team inspection visits) and key presentations/meetings.
• Planning and delivery of any transport services required for the draw/team…