Inside Sales Manager; East Region

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Job

Location:

Miami, FL, US, 33169

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Manage, lead and evaluate the day‑to‑day activities of the outbound inside sales team operations to include performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience.

• Oversee day‑to‑day sales activities of the inside sales team
• Develop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales
• Deploy and utilize software to ensure adherence to schedules, and develop tactics to address any adherence issues
• Build teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team; leads and manage training initiatives by conducting ongoing sales and customer service training programs; remain current on company information to lead the team to improve sales and customer experiences;
• Develop analysis that provides insight into inside sales operations; review trends and drive change that will improve customer service, more effectively utilize resources and ensure service and sales levels achieved or exceeded
• Create and foster a positive work environment conducive to high‑performing teams; direct the efforts of the inside sales team by providing day‑to‑day direction, guidance, coaching and professional development related to performance evaluation and identification of opportunities for improvement; set clear performance expectations, coach, develop, and review activity to help the team achieve goals
• Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines; use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales
• Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation
• Manage a small book of accounts in ISC role to remain market-facing; attend industry/supplier conferences to develop industry expertise
• Perform other job‑related duties as assigned

• Bachelor's degree plus three years of people management, coaching and sales management experience; or an equivalent combination of education and experience
• Minimum 3 years of sales experience
• Must be at least 21 years of age

• Physical demands include a considerable amount of time sitting and…