Manager of Strategic Account Managers

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners , a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to  and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

The Manager of Strategic Account Management is responsible for leading a team of Strategic Account Managers who support a portfolio of complex, high-value customer accounts. These accounts require elevated relationship management, strong renewal and expansion discipline, and proactive engagement across executive, operational, and technical stakeholders.

This role focuses on team leadership, execution consistency, and risk management to ensure long-term retention, expansion, and customer advocacy across the Strategic portfolio.

• Lead, coach, and develop a team of Strategic Account Managers
• Ensure consistent execution of the Strategic Accounts engagement model across assigned customers
• Drive retention, expansion, and platform adoption within assigned accounts
• Provide guidance on account strategy, opportunity planning, and renewal management
• Serve as the primary escalation point for customer, commercial, and operational issues within the team’s portfolio
• Partner with the Director of Strategic Accounts on resource planning, prioritization, and performance management
• Monitor account health, risk signals, and execution quality to proactively address churn risk
• Collaborate cross-functionally with sales leadership, product, finance, and support teams to align outcomes

• 7+ years of experience in software, cybersecurity, or IT services sales or account management
• Prior people management experience leading account managers or sales professionals
• Experience managing complex, multi-stakeholder customer environments
• Strong communication skills and executive presence

• Experience supporting complex or enterprise customer segments
• Background in cybersecurity, cyber-resilience, or risk-focused technology solutions
• Familiarity with platform-based selling and long-term customer lifecycle management
• Technical fluency sufficient to engage technical buyers and guide business-focused conversations

• People leadership and coaching
• Strategic account oversight and execution discipline
• Renewal and expansion management
  • Escalation handling and decision-making
  • Cross-functional collaboration and communication

  Join the Kaseya growth rocket ship and see how we are #Changing Lives !

  Additional information

  Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.