Operations Manager; Support & Training Center

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

The Operations Manager oversees the day-to-day operations, programming, and experience delivery of JETSET’s Support & Training Center (and Company HQ) in the Wynwood neighborhood in Miami, FL. This facility hosts a wide range of programs—including franchisee prospect Confirmation Days, franchisee training, instructor development, operational readiness sessions, internal team meetings, and future vendor/contractor training—serving as the core learning hub for the network.

Reporting directly to the COO, this role collaborates with Product & Talent, Support & Services, Field Marketing, Real Estate & Construction, and other HQ teams to ensure every training is executed with excellence and creates an experience that franchisees and studio teams genuinely want to return to. This person owns the operational rhythms, scheduling, onsite environment, communications, and administrative systems that bring the Support & Training Center to life.

The ideal candidate is an organized operator with strong program management instincts, a service mindset, and the ability to coordinate across multiple departments. They thrive in environments where structure, hospitality, and operational excellence intersect.

• Manage daily operations of the Center, ensuring the facility is organized, well-stocked, and presentation-ready at all times
• Oversee budget for supplies, equipment, food and beverage, and general operational needs
• Maintain and uphold facility standards that align with the JETSET brand experience
• Coordinate meeting room setups, technology needs, and hospitality elements for all onsite trainings and events
• Ensure operational readiness of the space across all hours of scheduled programming

• Own the end-to-end scheduling and logistics for all training programs hosted at the center, such as catering setups, JETSET class enrollments and welcome bags
• Build and manage training calendars, workshop timelines, and multi-week program cycles
• Manage registration processes via Mindbody for all paid and non-paid trainings
• Ensure accurate program setup within Mindbody, including pricing, rosters, transactions, and system configurations
• Track attendance, participation, and no-shows for KPI reporting

• Work closely with Product & Talent, Support & Services, Field Marketing, and RE&C to drive participation in the various training programs
• Lead communications to franchisees, studio teams, and internal stakeholders regarding program dates, readiness, expectations, and follow-up requirements
• Manage outreach cadence to ensure that all eligible participants are informed, reminded, and supported in the registration process
• Partner with field teams to identify participation gaps and create plans to increase utilization

• Deliver a polished, high-quality experience for all franchisees, studio teams, instructors, and vendors visiting the center
• Ensure rooms are set appropriately for each program, including signage, materials, technology, and amenities
• Support instructors, presenters, and HQ leaders with onsite needs

• Coordinate with Product & Talent on curriculum needs, training materials, and facilitator scheduling
• Coordinate with Franchise Operations on JETSET Business Administration (JSBA) programming needs, training materials and program logistics
• Coordinate with Learning & Development on Employee Runway Program (ERP) preparatory needs, facilitator scheduling and program…