Manager, Crew Health Doctor

This role reports to the Senior Manager of Case Management and oversees the daily operations of crew case management. The Manager leads a team of specialists to ensure timely, empathetic communication and resolution of high‑complexity cases involving clinical, legal, and logistical challenges.

• Review care plans, coordinate with internal stakeholders, support disability claims, and facilitate return‑to‑work planning.
• Escalate high‑risk cases, conduct utilization reviews, and represent the company in arbitration when needed.
• Support shipboard medical teams, participate in the 24/7 duty rotation, and manage onboard referrals and disembarkations.
• Monitor performance metrics, drive continuous improvement, and lead the development of crew health programs and policy development.

• Manage high‑complexity cases involving clinical challenges, cases in port, legal and regulatory risks, and logistical constraints.
• Coordinate and communicate with medical providers, legal, HR, and case management teams to ensure appropriate, timely care delivery.
• Communicate with seafarers and their families with professionalism and empathy.
• Review clinical care plans for appropriateness and support the case management team in decision‑making.
• Oversee care coordination for referred and disembarked crew, ensuring adherence to evidence‑based and cost‑effective practices.
• Facilitate crew return‑to‑work planning in compliance with regulations and employment obligations.
• Support disability claims and benefits review for crew unable to return to duty.
• Collaborate with the crew health team to assess fitness for duty per International Maritime Health standards.

• Escalate high‑risk crew cases to risk management, legal, HR, and clinical governance teams.
• Review crew claims for relevance and appropriateness in coordination with internal and external legal teams.
• Represent the corporation in arbitration proceedings related to crew medical cases.
• Lead investigations into complaints or concerns regarding crew medical issues.
• Conduct utilization reviews to assess medical necessity and customary costs and contribute to documentation accuracy.
• Identify areas of improvement with healthcare providers and assistance companies and work with necessary stakeholders to build relationships, improve workflows and grow healthcare networks.

• Provide logistical and clinical support to shipboard medical teams, especially for complex cases.
• Work with the Health Operations Center to serve as a resource and for medical emergencies, medevacs, public health concerns, and other critical crew health issues.
• Coordinate onboard care referrals and disembarkation processes.
• Participate in the 24/7 duty schedule for crew medical support.
• Support the Senior Manager of Case Management in developing and maintaining policies and procedures for crew health and case management.
• Conduct quality assurance and patient satisfaction audits to ensure compliance and continuous improvement.

• Coach and performance manage the case management team to meet or exceed productivity and quality goals.
• Establish and promote best practices and workflows for case management, including coordination with assistance companies.
• Collaborate with internal departments to ensure aligned and well‑coordinated health initiatives.
• Monitor key performance indicators, population health data and produce recurring reports on case management metrics.

• Identify illness trends and lead the development of preventative and screening health programs based on medical evidence.
• Train and work with shipboard and shoreside medical teams to implement and monitor effects of health programs.

Performs other duties as assigned.

• MD / DO required.
• Medical background with knowledge in occupational health, family practice, legal policies, and procedures.
• Minimum 3 years supervisory experience and 7 or more years in clinical or related administration position.
• Preferred to have at least 2 years of clinical practice on cruise ships.

• Ability to apply analytical and…