Program Manager

Job Title: Program Manager – Emergency & Rapid Rehousing Program (Human Trafficking Survivors)

Reports to: Director of Anti-Human Trafficking Services

Under the direction of the Director of Behavioral Health, the Program Manager oversees the Emergency and Rapid Rehousing (RRH) Aftercare Program for survivors of human trafficking. This leadership role involves supervising program staff, coordinating the delivery of trauma‑informed services, and ensuring that both emergency housing and long‑term aftercare (via RRH) are aligned with best practices. The Program Manager works closely with the Director of the Anti‑Human Trafficking Services to ensure effective service delivery, program development, and compliance with funding requirements.

Ability to understand and practice the mission of Camillus House.

• Hospitality:
  Welcoming all with “Hi, how can I help you today” with a smile and eye contact.
• Respect:
  Raising the dignity of another by recognizing they have been created in the image of their God.
• Spirituality:
  Creating a safe space for another to seek balance of mind, body and spirit in their life.
• Quality:
  The talents you bring to Camillus will be fulfilled 100%.
• Responsibility:
  Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for protection.
• Oversee Operations:
  Manage daily operations of the emergency housing and RRH program, ensuring a safe, supportive, and healing environment for survivors transitioning from crisis to stable housing.
• Staff Supervision:
  Supervise victim advocates, employment specialists, and other program staff. Provide ongoing training, professional development, and performance evaluations.
• Case Oversight:
  Monitor advocacy services to ensure they are client‑centered, trauma‑informed, and aligned with survivors’ needs. Offer guidance in complex cases, particularly around legal, housing, or crisis intervention.
• Client Intake & Assessment:
  Oversee the intake and assessment process for clients entering the emergency or RRH program, ensuring that each survivor has a personalized service plan focused on safety, recovery, and long‑term stability.
• Program Evaluation:
  Continuously assess the effectiveness of the programs, identifying areas for improvement. Implement new strategies and best practices to enhance service delivery.
• Data Oversight:
  Ensure accurate and timely data collection for tracking client outcomes, program successes, and compliance with grant requirements.
• Grant Compliance & Reporting:
  Ensure the program meets the requirements of funders and regulatory bodies. Work with the Director of the Project to prepare reports, collect data, and track outcomes to submit to the Senior Grants Manager.
• Policy Development:
  Collaborate with the Director and staff to develop and update program policies, ensuring they align with trauma‑informed care, housing‑first principles, and the specific needs of trafficking survivors.
• Client Engagement:
  Develop and oversee client feedback mechanisms to ensure survivors have a voice in program operations and that services are continually improved based on their needs and experiences.
• Community Engagement:
  Build relationships with community partners, including law enforcement, social services, healthcare providers, and housing agencies, to ensure comprehensive services for survivors.
• Housing Partnerships:
  Cultivate relationships with landlords and housing providers to expand RRH options for survivors. Address any issues or challenges that arise in housing placements.
• Cross‑Department
  
  Collaboration:
  
  Work closely with other departments within the organization, particularly legal, employment, and mental health services, to ensure holistic care for survivors.
• Crisis Response:
  Provide oversight and guidance in crisis situations. Ensure staff are trained and prepared to address crises, including safety planning, mental health emergencies, and other urgent needs.
• Trauma‑Informed Leadership:
  Foster a trauma‑informed culture among staff, ensuring all team members understand and practice trauma‑informed care when working with survivors.
• Professional Development:
  Organize regular training…