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Director, Global Call Center Ops & Revenue; NA & AU
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-03-13
Listing for:
Holland America Line Inc
Full Time
position Listed on 2026-03-13
Job specializations:
-
Management
Healthcare Management
Job Description & How to Apply Below
A major cruise line operator is seeking a Director of Call Center Operations based in Miami, FL. The role involves driving revenue growth and enhancing guest lifetime value through exceptional service. The ideal candidate will have over 5 years of experience in customer service leadership, with a strong commercial acumen and proven ability to manage teams effectively. Responsibilities include optimizing service operations and ensuring consistent quality across all customer interactions.
This full-time position offers opportunities for professional development and a dynamic work environment.
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