Lead, Pre-Cruise Revenue

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Royal Caribbean International Brand has an exciting career opportunity for a full-time Lead, Pre-Cruise Revenue on the Hotel Operations Team reporting to the Manager, Pre-Cruise Revenue.

This position will work onsite in Miami, Florida.

This position is not eligible for work authorization sponsorship.

Position Summary:

The Lead, Pre-Cruise Revenue will provide pricing and inventory decisions for the Pre-Cruise Planner (PCP) for all products offered on the platform (Beverage, Shore Excursion, Internet, Dining, Spa, Photo, etc.) for the Royal Caribbean International brand. You would play a pivotal part in current and future system enhancements to ensure that the brand is maximizing revenue opportunities. You would be responsible for commercial ownership and execution excellence across all pre-cruise onboard revenue areas.

This role drives strategic planning, pricing and promotion accuracy, team development, and the integration of AI-enabled tools to scale decision-making, forecasting, and execution.

Essential Duties and Responsibilities:

Strategic and Commercial Leadership

• Drive the development of annual business objectives for all onboard revenue areas, translating targets into clear strategic plans, priorities, and execution roadmaps.
• Own end-to-end commercial health of the pre-cruise planner, ensuring pricing, promotions, inventory, and product setups perform as intended.
• Develop and maintain pre-cruise KPI forecasts, proactively identifying risks and opportunities to revenue, conversion, and guest satisfaction.

Pricing, Promotions and Execution Excellence

• Ensure all pre-cruise planner inventory and product codes are accurate, complete, and up to date across Beverage, Shore Excursions, Internet, Spa, Photo, and Onboard Activities.
• Oversee all pricing changes (promotional and everyday pricing), ensuring accuracy, compliance, and alignment with commercial strategy.
• Finalize and ensure successful execution of promotions, new product launches, and updates to existing products.
• Perform quality assurance on frequent pricing and promotion changes to protect revenue integrity and guest experience.

Analytics, AI and Automation

• Provide actionable reporting and analytics with clear recommendations to increase revenue, improve guest satisfaction, and reduce operational costs.
• Lead the integration of AI-enabled tools and automation into forecasting, promo setup, reporting, and quality checks to improve speed, accuracy, and scalability.
• Partner with Data Science, AI, and Digital teams to continuously evolve analytical capabilities and self-service tools for the broader team.

Team Development and Leadership

• Lead, coach, and develop analysts and managers, fostering a high-performing team that balances strong execution with strategic thinking.
• Set clear expectations, prioritize work, and ensure consistent delivery across competing initiatives.
• Build team capability in analytics, commercial decision-making, cross-functional communication, and emerging AI tools.

Cross-Functional Collaboration

• Collaborate closely with Legal to develop and maintain appropriate terms and conditions for new offers and changes to existing products in the pre-cruise planner.
• Communicate current offers and priorities to international markets, ensuring alignment to targets and timely execution.
• Partner with Marketing, Digital, Operations, and Shipboard teams to ensure offers are positioned, executed, and supported effectively.

Ad Hoc and Continuous Improvement

• Lead ad hoc analysis and problem-solving as…