BDC Supervisor

Overview

Job Location:

Kendall Toyota - Miami, FL 33156

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations:
Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.

We presently have an employment opportunity for a Business Development Center Supervisor in one of our operations. In this new role, the Business Development Center Supervisor is responsible for all of the service-based appointment lead communications between the dealership and service customers.

• Establishing and maintaining consistent policies and processes for customer interactions over the web, phone, email, text, and in the dealership.
• Developing and managing a process that begins with initial e-mail, phone or text, or internet contact and continues through the ownership of the vehicle.
• Recruiting and training a professional, responsive department business planning (projected costs, necessary upgrades, etc.).
• Tracking the BDC department's appointments and show rate.
• Developing and managing BDC employees’ performance and generating promotions.
• Providing exceptional customer service in e-mail, phone and face-to-face interactions.
• Printing reports given to GM and Fixed Ops Managers on total count of customer contact to store via phone or email.
• Show Rate percentage reports broken down by made and shown appointments.
• Makes the team accountable for following processes.
• Creates a fun interactive atmosphere among the team.
• Creates incentives for the employees.
• Provides training for new hire associates and existing employees.

• Excellent communication, listening and interpersonal skills.
• Excellent organizational skills.
• Considerable product knowledge of Toyota, Lexus, Scion and other vehicle models.
• Possess the drive to work independently and the ability to be self-motivated.
• Maintain a professional, respectable and well-groomed appearance.
• Possess a high school diploma, B.S. degree a plus.
• Extensive knowledge of computers, internet and smartphones.
• Must have a valid driver's license.

Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the “Bean Automotive Group”) is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group’s employees.

This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management’s discretion.