COO​/VP of Operations

• Automation tools , Financial tools , Google Analytics , PMS (Property Management System)

Our client is a leading property management company based in Miami, specializing in short-term rentals and hotel management. Their portfolio includes over 300 upscale properties managed on behalf of international investors.

They operate at the intersection of real estate, hospitality, and technology, delivering exceptional guest experiences while maximizing returns for property owners. Their culture is guided by trust, excellence, service, teamwork, care for their people, and disciplined use of resources.

Our client is looking for a builder-operator COO: a technology-forward, EBITDA-driven executive who thrives in complex operating environments and understands that operational efficiency is strategy.

This is not a traditional hospitality operations role. The ideal candidate combines:

• Systems thinking
• AI and automation fluency
• Creative problem-solving
• Hands-on leadership

The role is responsible for turning the CEO’s vision into execution on a daily basis. This includes owning the P&L, building and developing a high-performance team, designing scalable systems, and ensuring alignment across all departments. The position requires the ability to operate both at a strategic level and in detailed execution when necessary.

• Translate the CEO’s strategic vision into clear and accountable operational plans across all departments
• Own execution of annual plans, including quarterly priorities, KPIs, and departmental scorecards
• Act as the primary driver of execution, ensuring strategy converts into measurable results

• Lead adoption of technology, automation, and AI to reduce manual work and improve margins
• Scale operations without unnecessary headcount or complexity while increasing profit per unit
• Implement tools and workflows that enhance guest experience, owner satisfaction, and operational efficiency
• Build a culture where data and automation are embedded into daily operations

• Own the company P&L with full accountability for EBITDA, margins, and cash flow
• Drive financial discipline across cost control, revenue optimization, and operational efficiency
• Develop reporting, forecasting, and decision-making frameworks

• Oversee SOPs, workflows, systems, and service standards across all properties and departments
• Drive continuous improvement in efficiency within a high-complexity environment
• Balance hands-on involvement with effective delegation and leadership

• Design systems, organizational structures, and processes to scale from ~300 units to 1,500+
• Support M&A evaluation and integration when applicable
• Ensure growth maintains or improves profitability per unit
• Build and manage high-performing teams across all functions
• Implement performance management systems and talent development pipelines
• Lead both on-site and remote teams effectively
• Recruit, develop, and elevate top talent within the organization

• 7+ years of experience in senior operational leadership roles (COO, VP Operations, GM, or similar)
• Proven experience scaling businesses in operationally complex environments
• Demonstrated ownership of P&L with consistent EBITDA growth
• Minimum of 3 years of hands-on experience working with operational systems, financial management, and team leadership
• Strong background in hospitality, property management, or similar industries (preferred)
• Experience in high-growth or founder-led companies with profitability focus

• Strong financial acumen with the ability to interpret and act on financial data
• Advanced understanding of technology, automation, and AI-driven operations
• Builder mindset with experience creating systems and processes from scratch
• High attention to detail and operational rigor
• Ability to switch between strategic and execution-focused thinking
• Strong leadership and communication skills
• Experience with EOS (Entrepreneurial Operating System) is a plus