AVP, CAM Operations

The AVP, CAM Operations serves as the leader of the Workforce Strategy & Movement organization inclusive of Workforce Planning/Scheduling, Travel & Logistics and Crew Government Affairs. As part of the HR organization, this leadership role has global responsibility over Crew Acquisition Movement (CAM) budget and improvement initiatives across a variety of areas that support the Global movement of a workforce of 95k + employees.

The individual provides strategy, vision, leadership, and technical expertise in creating and executing processes to achieve the growth of our employee count and to assure the ongoing success of our brands. In addition, this role will strategically manage and optimize all processes supporting the employee life cycle. This role will require proven leadership skills, contextual business acumen, and creative flair to resolve business challenges for the brands operations when it relates to Crew Acquisition Movement.

Understanding the value of data as an enabler of better business decisions is a crucial competency. The leader will maximize that knowledge by combining it with adept organizational navigation skills, the ability to manage relationships and a penchant for delivering compelling insights that inspire actions and drive performance and financial results. This role has responsibility for over $250M spend in CAM.

• Work with internal and external stakeholders to shape strategic priorities, execute the department’s goals, and successfully resolve challenges.
• Acts as a strategic partner who builds and fosters end-to-end workforce planning solutions and forges relationships between the different businesses units who are involved in the overall planning of the workforce.
• Works closely with leaders across HR and Brands to identify staffing needs, defines partnership opportunities, and brings internal process thinking and brands insights to set context and vision.
• Develops and executes a holistic CAM strategy to manage a CAM budget of $250M develop goals reflecting continued improvement in cost efficiency and employee experience.
• Collaborates with the scheduling and finance leaders to develop annual operating forecast with risk and opportunity distinction.
• Collaborates cross-functionally to ensure operating spend is aligned with forecast and projection to advance department strategic priorities.
• Assures the optimization of processes with the inclusion of technological enhancements that may be available at any given time and that could bring significant benefits to the operations and to the crew experience.
• Provides direction to the team in the pre-planning operational set-up and finances for ports prior to the start of each itinerary to maximize the employee experience and reduces financial impact.
• Develops and implements cost-effective processes for the mobilization of employees embarking or disembarking the vessels.
• Leads all aspects of port-related customs, port authority and vendor relationships for Crew Acquisition Movements including the analysis of competitive bid, financial analysis, negotiation, contracting, operations planning, reporting, invoice approval, training and quality assurance. Including services for hotel, transportation, visas, safeguarding and port agent services for crew movement on behalf of HR Transformation & Operations.
• Leads the overall crew air travel experience which includes the setting up of the systems designated to shop and re-shop air tickets related to the crew movements. In this role, the major focus is maintained in the analysis of routes and cost efficiencies that can be identified also by engaging in a continuous improvement of airline contracts and relationships management.
• Manages government relations with the respective partners in India and Philippines, fostering long terms ties that mirror the business strength of RCI and CEL/SS? operations in the respective units.
• Establishes sound processes and monitors operations to optimize resources in crew logistics (including travel emergencies and last minute crew movement needs) and general HR employee services (transactional HR activities except those…