EHE Program Manager

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Job Title:

Ending the HIV Epidemic (EHE) Program Manager

Location:

Miami, FL, US

Reports To:

Director of Quality and Grants Management
Salary:
Exempt $70,000 - $80,000
Supervises:
Housing Coordinator, Employment Coordinator, Housing Stability Case Managers
Department:
Quality and Grants Management

The EHE Program Manager is responsible for the strategic, operational, and contractual oversight of all Housing Stability Services funded under the Ending the HIV Epidemic (EHE) initiative. This role ensures full compliance with Ryan White Part A requirements, HRSA/HAB policy notices, Miami-Dade County contractual obligations, and Empower U Community Health Center policies and procedures.

The Program Manager provides leadership and supervision to housing and employment staff, oversees program performance and quality assurance, manages contracts and partnerships, and ensures that all services are delivered in alignment with approved scopes of work, budgets, performance measures, and reporting requirements. The position is accountable for ensuring that program deliverables, outcomes, and documentation standards are met consistently and accurately.

• Serve as the primary operational lead for EHE Housing Stability Services, ensuring compliance with all applicable Ryan White Part A, EHE, HRSA/HAB, and Miami-Dade County requirements.
• Interpret and operationalize contract language, scopes of service, policy notices, and program guidance into clear workflows, staff expectations, and service delivery standards.
• Ensure adherence to payer-of-last-resort requirements, client eligibility standards, allowable costs, and documentation requirements as outlined in the EHE Housing Stability Services category.
• Prepare for, participate in, and respond to program monitoring visits, audits, site reviews, and corrective action plans, as required.

• Provide direct supervision, coaching, and performance management for Housing Coordinators, Employment Coordinators, and assigned case management staff.
• Establish clear performance expectations tied to contract deliverables, productivity benchmarks, timeliness of documentation, and quality standards.
• Conduct regular supervision meetings, case reviews, and performance evaluations; address performance deficiencies through corrective action when necessary.
• Ensure staff receive appropriate onboarding, training, and ongoing technical assistance related to EHE, Ryan White, housing services, trauma-informed care, and documentation standards.

• Oversee day-to-day operations of Housing Stability Services, including intake, eligibility determination, service planning, financial assistance, referrals, and follow-up.
• Ensure comprehensive assessments are completed to determine housing needs, income status, barriers to stability, and service eligibility.
• Ensure individualized service plans incorporate participant goals related to housing stability, economic stability, and wellness, and are reviewed and updated in accordance with program requirements.
• Monitor client progress and outcomes to support housing retention, reduced homelessness, and improved engagement in HIV care.

• Ensure accurate, timely, and complete client documentation in the Homeless Management Information System (HMIS), Enterprise Miami, and any additional required data systems.
• Monitor data quality, completeness, and timeliness to ensure compliance with reporting standards and performance measures.
• Review case files regularly to ensure documentation supports eligibility, services rendered, and reimbursement requirements.
• Analyze program data and outcomes to identify trends, gaps, and opportunities for improvement.

• Lead development, monitoring, and management of the program budget in alignment with the approved EHE contract and allowable cost principles.
• Review and approve expenditures,…