Lifestyle Manager

The Lifestyle Manager on Duty is a diverse full-time position with the overall responsibility of providing an exceptional level of social activity for community residents through professional planning, organizing, and onsite coordination of events as needed as well as management of personnel during Manager on Duty Shift. The role also provides management, direction, and leadership, along with the General Manager, to ensure the property is maintained and operated in accordance with KWPM objectives.

Job Complexity & Critical Skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a key employee between the client, KW Property Management, and internal support staff, the Lifestyle Director must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.

Lifestyle Director often plays a large role in the creation and programming of both recreational and therapeutic activities. They will often work with other staff to develop and implement programs, but they are responsible for ensuring these programs meet any federal or state regulations and are safe and appropriate for all. The Lifestyle Director is also responsible for the scheduling of events.

The position is fundamental to providing superior social activity to the community and includes working closely with the residents and KWPM On‑Site staff to facilitate this result. Strong interpersonal, customer service, planning and organizational skills are required. Below are some of the essential functions of the job:

• Schedules and organizes complex activities such as meetings, special events, travel, conferences, rentals, department activities or property lifestyle programs with the highest integrity.
• Assists in planning events – acquiring entertainment, caterers, decorations or any other requirements necessary to conduct a successful event.
• Daily oversight of the Pool Team staff and/or other team members on‑site.
• Weekend Manager on Duty for entire property staff.
• Develop Standard Operating Procedures for the community to ensure service excellence is met.
• Assists in recruiting, hiring, training, scheduling and evaluating Association Personnel.
• Assists in coordinating tours.
• Ensures room rentals are reserved in accordance with the Association guidelines and rental agreement.
• Builds a high level of involvement by residents in all activities/special events.
• Coordinates special considerations for meeting rooms (ex: room settling, microphones, projection screen, etc.). Maintains a reservation calendar to verify availability of facility areas.
• Maintains a registration list for all activities/ classes/events.
• Organizes and prioritizes large volumes of information and calls.
• Responding to rental inquiries in a timely, effective and proactive manner.
• Scheduling and providing venue tours of the property by appointment for Residents.
• Following up with interested renters to book rentals.
• Renter and vendor contract and document administration.
• Providing one‑on‑one coordination meetings with renters prior to their rental (varies according to rental package).
• Acts as a liaison with other departments and outside agencies, including high‑level staff such as District Managers, Vice‑Presidents, Board members, and chief Engineers.
• Handles confidential and non‑routine information and explains policies when necessary.
• Coordinates division of workload with the administrative assistant at the property.
• Maintain, update, type, and coordinate account information in computer database.
• Coordinate and track important dates and meetings, such as annual and budget meetings.
• Ensure that all communication is handled in a professional and courteous manner from the team on site. Also ensures that phone messages and e-mails are responded to appropriately and within a 24‑hours, business hours.
• Ensure that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely manner.
• Responsible to work closely with Committee’s and each Committee Chairperson of various activities, clubs and special…