Project Manager - Miami, FL, Mid-Level

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- Miami, FL, Mid-Level role at Jobright.ai

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- Miami, FL, Mid-Level role at Jobright.ai

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Job Summary:

Stryker Communications is committed to making health care better by partnering with healthcare providers to integrate and optimize communication in operating rooms. As a Project Manager, you will manage customer projects from planning to completion, ensuring exceptional customer experiences while achieving key performance objectives.

Responsibilities:

• Responsible for managing 30-50 projects concurrently while maintaining high quality and customer satisfaction standards.

• Represents Stryker in a professional and responsible manner while communication and interacting with others both internally and externally.

• Builds strong relationships with both sales representatives and key account contacts and stakeholders; obtain customer feedback to both maintain and improve upon delivering an incredible experience.

• Manages project transitions between functional groups and project phases to ensure a seamless customer experience.

• Identify project scope; coordinate with key stakeholders to identify project goals, plans, phases including but not limited to project schedule, budget, staffing requirements, resource requirements, identification and mitigation of risks, and logistical support.

• Provides pre-installation and construction requirement documentation to internal and external stakeholders.

• Establish, modifies, and monitors project and system workflow (Sales Force documentation).

• Assigns duties and monitors quality of work and coordinates with installation management; ensures project team members conform to organizational and FDA policies and procedures.

• Provides day-to-day guidance for project activities; actively works to promote and recognize project team performance.

• Maintain and consistently update key project dates and timelines to ensure accurate visibility is provided to key functions across the business, specifically production for demand planning purposes and finance for revenue forecasts.

• Provide detailed and accurate weekly revenue forecasting updates to higher level management outlining revenue recognition for a monthly, quarterly, and annual basis.

• Provide consistent feedback to internal teams regarding project planning process, capacity and resource planning, design/scope management and overall logistics.

• Utilize problem-solving methodologies to understand the business’s value stream and the impact the project team provides.

• Contribute to the development of best practices and standard work.

• Influence stakeholders within the projects assigned, prioritize tasks within a given project, and provide process improvement recommendations to stakeholders and direct management.

• Partner with Sales to ensure focus on the Customer Experience through interdepartmental collaboration to resolve escalations and proactive stakeholder communications.

• Build relationships and collaborate with key stakeholders across Sales, Operations and Service to ensure an innovative, value-driven mentality in terms of customer experience, order management, and communications.

• Hold self accountable for living Stryker values of Integrity, Accountability, People and Performance.

Qualifications:

Required:

• 4+ years of project management work experience required

• Relevant work experience including but not limited to process improvement, project/program management

• This role is Field based

• Travel up to 60%

• Routinely handles objects weighing up to 25 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

• Standard motions required to successfully complete computer work at desk

• Must have strong analytical and problem-solving skills

• Must have strong written, verbal, and presentation skills with capability to influence a diverse set…