Operations Manager | Property Management

Job Title:

Operations Manager | Property Management

Position Type: Full-Time, Remote
Location: Remote LATAM (Supporting Miami & Orlando, Florida Markets)
Working Hours: U.S. Business Hours (EST)

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets.

This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization.

The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents.

• Oversee daily operations across the Miami and Orlando property management portfolio.
• Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development.
• Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance.
• Ensure proper staffing and resource allocation across departments.
• Establish and manage KPIs for team members and departments.
• Hold employees, vendors, and tenants accountable to company standards and timelines.
• Create operational consistency and improve workflows across the organization.

• Oversee leasing operations and vacancy management.
• Ensure listings are accurate, competitive, and marketed effectively.
• Monitor occupancy performance and vacancy trends.
• Ensure vacant units are leased quickly while maintaining tenant quality standards.
• Manage lease renewal processes and rental rate adjustments.
• Monitor leasing performance metrics and implement improvements as needed.

• Oversee the unit turn process from move-out to move-in.
• Ensure unit turns are completed on time and within budget.
• Coordinate vendors, maintenance teams, and operational staff throughout the process.
• Monitor turn costs and identify opportunities for increased efficiency.
• Ensure units meet company quality standards prior to occupancy.

• Serve as a key point of contact for property owners.
• Respond to owner concerns and operational inquiries promptly.
• Maintain strong owner relationships through proactive communication.
• Ensure seamless onboarding of new clients and properties.
• Support owner retention and long‑term satisfaction.

• Manage maintenance operations and vendor relationships.
• Ensure work orders are completed efficiently and cost‑effectively.
• Monitor maintenance response and resolution times.
• Coordinate communication between tenants, owners, and vendors.
• Ensure property inspections are scheduled and completed on time.
• Monitor maintenance expenses and service quality.

• Oversee rent collection processes across the portfolio.
• Monitor delinquency reports and collection performance.
• Ensure notices and legal actions are initiated promptly when necessary.
• Support eviction processes in accordance with company procedures and local regulations.
• Monitor maintenance and turn expenses against budget.
• Identify opportunities to improve operational profitability while maintaining service quality.

• Develop and improve operational workflows and procedures.
• Implement accountability systems and performance tracking.
• Support process automation and operational efficiencies.
• Ensure consistent use of company software and operational tools.
• Identify opportunities to improve owner, tenant, and employee experiences.

• Strong leader who can motivate and hold teams accountable.
• Highly organized with exceptional follow‑through.
• Excellent problem‑solving and decision‑making abilities.
• Strong communicator comfortable working with owners, tenants, vendors, and employees.
• Results‑oriented and driven by…