Sr. Director, Business Operations- Miami, FL; Onsite

Sr. Director, Business Operations
- Miami, FL (Onsite)

Full Time Miami, Miami, FL, US

Loud And Live is seeking a strategic, financially driven, and client-focused Senior Director – Business Operations to lead the business performance, client strategy, and operational success of the company's Events Division.

This executive leadership role is responsible for overseeing the full lifecycle of the event portfolio from business development and client acquisition through scope development, contract review, budgeting, forecasting, operational oversight, and post-event financial reconciliation. The Senior Director is accountable for ensuring every event is strategically positioned, financially successful, operationally executable, and delivered with exceptional client service.

Working cross-functionally with Production, Venue Operations, Concessions, Sponsorship, Marketing, Finance, and Executive Leadership, this role drives revenue growth, operational excellence, and long-term client partnerships while overseeing the overall performance and profitability of the Events Division.

Success in this role will be measured not only by flawless event execution, but by client retention, revenue growth, forecasting accuracy, profitability, and the ability to scale the Events Division through strategic partnerships and operational excellence.

• Own full financial oversight of the Events Division, including forecasting, budgeting, profitability analysis, and performance reporting
• Develop annual operating plans, revenue forecasts, departmental budgets, and staffing models
• Monitor event profitability and operational margins while identifying opportunities to improve financial performance
• Review and approve event budgets, labor models, pricing strategies, and resource allocations
• Oversee post-event financial reconciliation and ensure accurate reporting of labor, vendor expenses, revenues, and event performance
• Partner with Finance to manage forecasting, cash flow expectations, invoicing, collections, and financial reporting

• Serve as the executive point of contact for key clients, promoters, agencies, municipalities, venue partners, and strategic stakeholders
• Manage inbound event inquiries and guide opportunities through qualification, scoping, budgeting, and execution planning
• Lead discovery meetings, site visits, presentations, and operational walkthroughs with prospective and existing clients
• Build long-term client relationships that generate repeat business and strategic partnerships
• Ensure exceptional client service throughout the event lifecycle from proposal through final reconciliation
• Conduct post-event business reviews and identify opportunities for future engagements

• Oversee development of event scopes of work, operational plans, staffing assumptions, and service deliverables
• Partner with Sales and Legal teams to review contracts, service agreements, and operational obligations
• Ensure project scopes accurately reflect operational capabilities, timelines, and financial expectations
• Review change orders, scope modifications, and client requests throughout project life cycles
• Mitigate operational and financial risk through proactive planning and contract management

• Drive incremental revenue by identifying opportunities to expand event scopes and integrate internal services
• Partner with clients to incorporate Production, Concessions, Venue Services, Fabrication, Logistics, Staffing, Hospitality, and other company capabilities into event solutions
• Work collaboratively with internal department leaders to maximize cross-selling opportunities and operational efficiencies
• Support venue programming initiatives and identify opportunities to increase venue utilization and recurring revenue
• Develop strategies to strengthen client retention and grow account value through expanded service offerings

• Lead…