Bilingual; English​/Spanish Senior Case Manager; Lead Negotiations and Settlements

Compensation: USD 65,000 - USD 140,000 yearly

The Ward Law Group, recognized as one of Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Ready to lead a team, own the numbers, and make a real impact?

We’re looking for a driven, results-obsessed leader to run our Senior Case Management team—the engine behind our settlements.

This is not a desk role. This is a performance role
. You won’t manage cases—you’ll manage people, performance, and results
.

What You’ll Be Responsible For

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent

Who You Are

• A natural leader who thrives in fast-paced, high-pressure environments
• Obsessed with results, accountability, and winning
• Experienced in personal injury and settlement negotiations (2+ years)
• Proven track record managing teams and hitting targets (2+ years leadership)
• Strong communicator who can coach, challenge, and develop people
• Data-driven and comfortable owning performance metrics

Why This Role

• You’ll own the outcome
  —and see the results of your leadership
• High-growth environment with real opportunity to advance
• Work with a team that moves fast and plays to win
• Your impact is direct, visible, and rewarded

Bottom Line

If you’re the type who:

• Pushes teams to win
• Fixes problems instead of talking about them

We want to talk to you.

Position Overview

The Manager of the Senior Case Management Department is responsible for leading, developing, and optimizing a high-performing team of Senior Case Managers focused on negotiating and settling personal injury cases. This role is accountable for ensuring all case management processes are executed effectively, team performance meets or exceeds monthly settlement goals, and operational excellence is maintained across the department.

This is a pure leadership role
—the Manager does not carry a personal caseload but is fully responsible for team output, performance, and results.

The ideal candidate is a strong leader with deep experience in personal injury settlements, a data-driven mindset, and a proven ability to drive performance, accountability, and continuous improvement.

Key Responsibilities

• Provide clear direction, structure, and leadership to the Senior Case Management team.
• Establish performance expectations, benchmarks, and accountability standards for all team members.
• Conduct regular one-on-one meetings to review performance, provide coaching, and support development.
• Lead daily huddles and team meetings to align priorities, address challenges, and maintain focus.
• Build and maintain an effective team structure, including pod creation and leadership development within the department.
• Delegate responsibilities and projects strategically based on team strengths and workload.

2. Performance Management & Accountability

• Own and drive monthly settlement performance across the department.
• Monitor individual and team performance against established KPIs and benchmarks.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Identify…