Operations Manager

Job Details

Job Title: Operations Manager

Location: Miami, Florida

Type: Direct Hire

Compensation: $90,000.00

Work Model: Onsite

Hours: 40.0

• Assist the Managing Director in the management of all responsibilities related to the administration of the Housing Choice Voucher (HCV) Program
• Plan, organize, and supervise the work of administrative, professional, and technical employees involved in the day-to-day administration of the program
• Understand and follow HUD regulations, the Administrative Plan, and procedures
• Ensure staff supervised understands, follows, and is trained on HUD regulations, the Administrative Plan, and procedures
• Ensure full compliance with assigned SEMAP indicators, including Annual/Biennial HQS Inspections, HQS Enforcement, and HQS Quality Control Inspections
• Ensure full points in assigned SEMAP Indicators
• Provide leadership and direction in establishing program goals, objectives, and policies
• Plan strategies specific to the area of supervision
• Investigate and resolve problems involved in the management of the program specific to the areas of supervision
• Make suggestions for procedure and process efficiencies and streamlining
• Advise the Managing Director of the status and needs of the program(s)
• Write and prepare weekly, monthly, and annual reports
• Maintain monthly SEMAP status data
• Conduct monthly quality control file reviews, providing necessary feedback and follow up to Housing Specialists
• Ensure errors are corrected accurately and timely
• Develop recommendations for improvement of operations and implement such improvements within delegated authority
• Demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity
• Advise Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.
• Perform other duties as assigned
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Five years of responsible experience in the management of assisted and affordable housing programs
• At least two years of supervisory experience
• Bachelor's degree in business, public administration, the social sciences, or a related field
• Other combinations of experience and education that meet the minimum requirements may be substituted
• Knowledge of program development, monitoring, and evaluation techniques, principles and practices of public administration and public housing management, community resources available to assist residents, contract negotiation methods and legal procedure, principles, methods, and practices of municipal budgeting
• Knowledge of and ability to use system of records, i.e. Visual Homes, Emphasys, Qual Check, Qual Track, Word, Excel, etc.
• Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Technical
  
  Skills:
  
  assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service: manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal
  
  Skills:
  
  focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
• Oral Communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
• Written Communication: writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Teamwork: balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
• Diversity: demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce
• Ethics: treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Professionalism: approaches others in a tactful manner;…