Executive Director; General Manager

Inspiration Lives Here. See Your Future With Us!

Serenades at West Orange, an Age Well Solvere Living managed community , is currently searching for an experienced Executive Director to lead our team and enhance resident lives within our beautiful Memory Care community located in Winter Garden, FL (just 14 minutes west of downtown Orlando), part of the Orlando , FL metropolitan area
!

At Serenades at West Orange
, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row
, We proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Paid Time off and Holidays
• 401(k) Retirement Savings Plan

The Executive Director is responsible for the day-to-day operations and occupancy of the Age Well Solvere Living Managed Community to include financial management; business planning; development, implementation, evaluation, and improvement of program services; management of staff; and delivery of high-quality services to Residents and their families. The Executive Director, in addition to being responsible for the operations and occupancy of the community, is required to proactively communicate with their direct supervisor any situation that might pose a threat to the community in any way.

Communicates and adheres to all regulations (federal/ state/local laws) and policy and procedures established by Age Well Solvere Living.

• Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
• Ensures that the Community is prepared for inspection by regulatory agencies through regular auditing and updating of Community policies and procedures, medical records documentation, monitoring of environmental standards, etc.
• Maintains monthly financial reports and provides explanation for variances.
• Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines.
• Ensures accounts receivables are collected on a timely basis.
• Ensure systems and processes are in place to continuously monitor quality of care, service delivery and regulatory compliance. Review quality indicator outcomes; identify and address variance.
• Optimizes all opportunities to generate revenue and ancillary revenue.
• Maintains and increases occupancy in accordance with budget.
• Actively promotes staff participation and involvement in the day-to-day operations and decision making of the Community.
• Promotes team building through participation and/or leadership at regular staff meetings.
• Provides ongoing support, direction, supervision, and feedback regarding job performance of all staff.
• Communicates with team members to ensure they are fully informed regarding any questions that might be asked by residents and their families, as well as prospective Residents and their families.
• Oversee and/ or manage efforts related to recruitment, hiring, employee relations and separations of team members in accordance with administrative policy.
• Assures that all staff files are created and maintained properly.
• Coordinates evaluation process, reviews all evaluations, and completes evaluations for all department heads.
• Manages disciplinary process throughout the Community.
• Lead the management team in support of the mission and values of the organization in accordance with community values.

• Assures high-quality services as needed and desired by Residents.
• Ensures Resident rights are protected.
• Ensures staff, Residents, and families are educated about Resident rights.
• Works with Wellness Director in coordination of move-in process to ensure leases and
• Resident Service Plans are coordinated and properly carried out.
• Responds to family, resident, and team member requests in a timely manner.
• Acts as liaison between management, Residents, and families.``,
• Maintains competitive market analysis data and maintains a detailed competitor comparative…