Branch Manager

About Us – Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do. We are a global logistics company with around 10,000 employees in more than 200 locations worldwide.

The Branch Manager will oversee the operations and performance of the branch, managing staff, ensuring efficient logistics operations, maintaining customer satisfaction, and achieving financial targets.

• Works with existing sales team to execute sales strategy, building and maintaining a book of business and providing executive coaching and support to team as needed.
• Maximizes profitability through strong, decisive and entrepreneurial leadership while maintaining Hellmann's high standards of quality and customer service.
• Fosters strong relationships with customers and vendors to strengthen Hellmann’s position in the marketplace.
• Operates station with utmost integrity with full support of Hellmann’s Global DNA.
• Continually strives for additional value creation and efficiencies for customers, including improvement of existing KPIs.
• Drives continuous improvement efforts to improve customer experience and operational efficiencies.
• Adapts to and manages change to minimize adverse impact on the station or customers.
• Promotes global teamwork by working closely with global partners to identify and close business opportunities and strengthen Hellmann’s brand worldwide.
• Analyzes and interprets financial statements (e.g., P&L, Cash Flows) to maximize profits through sound business practices.
• Ensures adherence to global and local policies and procedures, including Model Branch Processes and regulatory compliance.
• Takes ownership for the full P&L and performance of the branch, taking action needed to meet budgeted guidelines and defined KPIs.
• Addresses systemic issues with network performance, customer profitability, and process deviation to ensure quick and effective corrective actions.
• Proactively keeps management informed of major developments within the branch.
• Actively manages and drives financially-related activities such as Accounts Receivable, File Level Closing, profitability verification, and dispute resolution.
• Drives company behavior within the branch, building business cases based on facts and financial data.
• Collaborates with USA Product heads to facilitate product-related training and address client or routing issues to optimize product performance at the branch level.
• Accountable for achieving and following up on corrective action plans within the branch.
• Ensures team is fiscally accountable and drives the team to meet financial KPIs and budgets.
• Sets performance goals, measures performance, and provides regular informal and formal feedback to direct reports.
• Monitors and manages staffing levels and workload allocation across all sea product teams within the assigned territory, including talent acquisition, furloughing, re‑purposing, re‑shifting, demotion, promotion, and severance.
• Develops team members, responsible for succession planning at product manager, supervisor, desk agent, and other levels.
• Performs other duties as assigned.

This position supervises up to fifty (50) full‑time employees and may supervise temporary employees from time to time based on projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or a related field, or equivalent combination of education and work experience.
• 15–20 years of experience in freight forwarding, with some sales/account management experience preferred.
• 7–10 years of supervisory experience required.
• Completion of any industry‑related course is an asset.

• Influencer level of talent to elevate the Hellmann brand as employer and service provider.
• Ability to manage change while maintaining employees’ focus and trust.
• Visionary approach in representing Hellmann, providing clarity and…