Property Management Deputy Director

Position Overview

Pacifica Continental is seeking a Property Management Deputy Director who is fluent in both English and Spanish to join a prominent investment company at their offices in Miami.

• We are seeking a dynamic and experienced Property Management General Operations Director to oversee and optimize our Short-Term Rental Management division.
• The ideal candidate will possess a deep understanding of short-term rental management, a strong grasp of related industry digital platforms, and a knack for data-driven decision-making.
• Proficiency in general Real Estate property management and Quick Books basic knowledge are essential for this role.
• A candidate holding a Real Estate license will make a stronger impression.
• As the leader of our property management operations team, you will be responsible for the overall success and efficiency of our property management operations, handling relations with property owners ensuring their satisfaction with an specific focus on maximizing rental revenue, enhancing guest experiences, and streamlining processes through digital tools and analytics.

• Develop and execute strategies to maximize revenue and occupancy rates for short-term rental properties.
• Monitor market trends to adjust pricing strategies and availability accordingly.
• Ensure properties meet and exceed guest expectations by maintaining high cleanliness, maintenance and service standards.

• Utilize and optimize digital property management platforms such as Airbnb, VRBO, , and related industry software to enhance property visibility and bookings and streamline operations.
• Leverage data analytics tools to assess performance and make data-driven decisions.
• Stay current with industry technologies and trends related to short-term rental management.

• Lead and mentor a team of property managers and operational staff.
• Set clear performance expectations and provide guidance for professional growth.
• Foster a culture of teamwork, excellence, and customer service.

• Manage budgets, financial forecasting, and reporting for the operations division.
• Prepare client reporting and handle revenue payouts.
• Identify cost-saving opportunities and revenue growth strategies.
• Utilize Quick Books for financial tracking and reporting.

• Address and guide the team regarding guest inquiries, concerns, and issues promptly and professionally.
• Implement strategies to enhance guest satisfaction and drive repeat bookings.

• Stay informed about local regulations and licensing requirements for short-term rentals.
• Ensure all properties comply with legal and safety standards.

• Business, Hospitality, or related field studies.
• Proven experience in short-term rental management and operations.
• Strong proficiency in digital property management platforms and reporting tools.
• Exceptional leadership and team management skills.
• Analytical mindset with the ability to make data-driven decisions.
• Excellent communication and negotiation abilities.
• Client Centric Mindset.
• Experience in general Real Estate property management.
• Basic understanding of Quick Books for financial tracking and reporting.
• Real Estate license (preferred).