Branch Manager - Doral

Job Title

Solicits business relationships including deposits, loans, and treasury services.

Execute integrated sales and relationship strategies that are aligned with the area business plan to achieve desired revenue and service hurdles.

Provide Treasury and Lending Specialists with qualified referrals for cross-sell. Assist in closing deals across all products.

Ensures implementation of the Bank's customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication). Handles customer situations beyond the scope of branch personnel and ensures timely service.

Resolve personnel-related problems. Trains and develops branch personnel to facilitate all retail services. Develops lending knowledge in the branch.

Direct analysis of service charges waivers, waiver deletion and other customer profitability factors.

Maximizes income and control branch expenses.

Complete employee performance evaluations. Ensures the selection/hiring of high-quality customer-oriented personnel. Trains and develop subordinates' personnel for career progression.

Directs branch daily operational activities through personnel: reviews decisions and actions of branch personnel ensuring they are in accordance with the Bank's policies and procedures. Handle customer problems and complaints through effective problem resolution skills, counsel customers and provide branch policy interpretations adhering to Bank standards.