Manager, Clinical & Professional Development; Corporate

Overview

The Manager, Clinical Performance & Professional Development, manages performance, professional development, promotion processes, and continuous improvement initiatives for shipboard health staff across North American brands. Reporting to the Director, Medical Staffing, this role leads a team to ensure consistent, high-quality performance reviews, competency assessments, leadership readiness reviews, and staff development strategies that support clinical outcomes, regulatory compliance, and shipboard health operations.

The Manager provides guidance on performance metrics, coaching, leadership development, and succession planning, supporting staff throughout their careers. Responsibilities include overseeing job descriptions, orientation and competency programs, corrective action pathways, and performance management plans. The role collaborates with shoreside Recruitment, Scheduling, Learning & Development, and onboard medical teams to optimize staffing, reduce risk, and ensure compliance with corporate health standards and regulatory requirements.

The Manager also leads the review and updating of relevant policies and procedures.

This position supports a fleet of over 65 ships across all North American brands and is essential to enhancing the effectiveness, readiness, and professionalism of shipboard medical teams serving more than 10 million guests each year. Leveraging their nursing background, shipboard healthcare experience, and clinical quality improvement expertise, the Manager conducts clinical record reviews, documentation audits, and quality analyses to inform performance decisions, strengthen clinical governance, and support targeted improvement initiatives aligned with Clinical Services priorities.

• Manages evaluation and continuous improvement of performance for doctors, nurses, paramedics, and medical support staff.
• Conducts clinical and documentation audits to identify performance gaps, ensure evidence-based practice, and inform coaching and corrective action plans.
• Uses quality improvement methods to identify recurring issues, find root causes, and design interventions that improve care and reduce operational risk.
• Oversees shipboard job descriptions and performance reviews to ensure consistent, objective assessment of clinical skills, leadership, patient interactions, teamwork, and policy adherence.
• Ensures shipboard leaders participate in and accurately document performance processes, handover reports, and clinical performance indicators.
• Identifies performance concerns, ensures timely intervention, and leads to development and monitoring of corrective actions.
• Collaborates with HR partners to address disruptive team dynamics, resolve conflicts, and implement remediation strategies.
• Manages the review and implementation of policies and procedures applicable to performance management.
• Ensures performance standards align with health system benchmarks and supports continuous quality improvement.
• Analyzes performance data, identifies trends, and manages implementation of targeted improvement interventions.
• Works with the QPS Manager to review patient safety events, complaints, audit findings, and adverse incidents to determine training or performance needs.
• Partners on continuous quality improvement projects to enhance clinical standards, service delivery, and patient outcomes.

• Oversees the fleetwide promotion process to ensure applicants are evaluated consistently, transparently, and according to established criteria.
• Uses findings from audits, documentation reviews, and quality data to inform promotion decisions and assess leadership readiness.
• Identifies high performers and staff with leadership potential using performance metrics, capability assessments, and stakeholder input.
• Oversees preparation of promotion files, panel presentations, and communicates outcomes to scheduling teams, onboard leaders, and medical teams.
• Maintains accurate records of promotion decisions, career pathway compliance, and progression timelines.
• Leads succession planning to ensure continuity in key medical…