Infrastructure Specialist - Const

Infrastructure Performance Specialist – Full Time, Days

Senior Specialist of Infrastructure Performance supports operational excellence across Infrastructure functions, including Facilities and Design & Construction, through the implementation and maintenance of policies, procedures, and departmental standards; management of official source data and data audits; full cycle vendor management; and coordination of strategic initiatives on behalf of leadership. This role partners with internal stakeholders and external service providers to improve consistency, accountability, compliance, service delivery, and overall departmental performance.

• Develops, implements, updates, and maintains Infrastructure policies, procedures, workflows, and departmental standards to support consistency, compliance, and operational effectiveness across Facilities and Design & Construction.
• Maintains official source data for Infrastructure operations, projects, vendors, and related performance records; performs audits and reconciliations to ensure data accuracy, completeness, and consistency.
• Develops, maintains, and distributes reports, dashboards, scorecards, logs, and summaries used to monitor departmental, project, and vendor performance.
• Manages the full cycle vendor management process, including coordination of onboarding requirements, performance tracking, issue documentation, follow-up, and support of vendor review activities.
• Monitors vendor and service provider performance related to responsiveness, quality, timeliness, compliance, and service outcomes; escalates issues and coordinates corrective action follow-up as needed.
• Coordinates strategic initiatives on behalf of leadership, including initiatives related to cost reduction, sustainability, process improvement, standardization, and operational performance.
• Conducts research on best practices for sustainability materials, process, technologies, policies, and programs in a healthcare setting looking for ways to incorporate sustainable practices into operations and capital projects.
• Partners with Facilities, Design & Construction, Procurement, Finance, and other stakeholders to support standards implementation, reporting, vendor oversight, and initiative execution.
• Reviews the status of assigned initiatives, vendor activities, and performance measures; identifies next steps to ensure milestones, action items, and deliverables are completed on time.
• Conducts research and benchmarking related to healthcare infrastructure best practices, operational performance, vendor management, sustainability, and service optimization.
• Prepares presentations, summaries, communications, and recommendations for leadership regarding performance trends, initiative progress, and operational improvement opportunities.
• Supports implementation, communication, and training related to new or revised departmental procedures, standards, and workflows.
• Supports audit readiness, documentation review, and follow-up related to compliance, operational standards, and performance improvement efforts.

• Bachelor's Degree in Facilities Management, Construction Management, Architecture, Engineering, Business Administration, Healthcare Administration, Operations, Sustainability, or a related field (OR) 10 years of experience in related field.
• 4-7 years of progressive experience in Facilities, Design & Construction, healthcare operations, infrastructure support, vendor management, process improvement, data management, performance reporting, or a related field.

• Experience supporting Facilities, Design & Construction, or related infrastructure functions.
• Experience in a healthcare environment preferred.
• Experience developing, implementing, and maintaining policies, procedures, SOPs, and operational standards.
• Experience maintaining official source data, conducting data audits, and validating operational or project-related data.
• Experience with full cycle vendor management, including onboarding, performance monitoring, issue escalation, corrective action follow-up, and ongoing relationship management.
• Experience preparing and maintaining reports,…