Manager, Management

At Quadel
, we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Manager is responsible for the overall leadership, management, and supervision of administrative, professional, and technical staff involved in the day-to-day operations of the Housing Choice Voucher (HCV) program under the direction of the Deputy Director. This position ensures full compliance with U.S. Department of Housing and Urban Development (HUD) regulations, the PHA Administrative Plan, all applicable program requirements and contractual requirements.

The Program Manager implements the strategic direction, operational oversight, and performance management to ensure program integrity, efficiency, and high-quality service delivery. This role is accountable for achieving performance standards, including SEMAP compliance and scoring as well as contracted performance service level requirements.

• Plans, organizes and supervises the work of administrative, professional and technical employees involved in the day-to-day administration of the program.
• Provides leadership and direction in establishing program goals, objectives, and policies.
• Maintains current understanding and compliance with HUD regulations, the Administrative Plan and program procedures.
• Ensure staff are trained on and comply with HUD regulations, the Administrative Plan, and program procedures.
• Conduct routine monitoring and reporting of program operations to ensure full compliance with SEMAP indicators and contractual performance service levels.
• Develop and implement program strategies to improve operational efficiency, service delivery, and overall program performance.
• Monitor HUD systems (Public Information Center; Enterprise Income Verification and any successor system) to ensure timely reporting and correction of deficiencies.
• Ensures contractors are performing to the required service levels and meet contract obligations.
• Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
• Advices the Managing Director of the status and needs of the program(s).
• Writes and prepares weekly, monthly and annual reports.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Advises Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.
• Other duties as assigned.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervise and coordinate the daily work activities of assigned staff.
• Assign, prioritize, and monitor workload to ensure timely and effective service delivery.
• Provide guidance, direction, and technical assistance related to HCV program policies and procedures.
• Review work products, communications, and outreach activities for accuracy, quality, and compliance with program requirements and contractual obligations.
• Conduct regular team meetings to communicate priorities, updates, and performance expectations.
• Train, coach, and mentor staff to strengthen program knowledge, customer service skills, and professional development.
• Monitor staff/contractor performance, including productivity, responsiveness, and service quality, and provide ongoing feedback.
• Conduct performance evaluations and support the formal performance management process.
• Address and resolve staff performance issues and elevate disciplinary matters as appropriate.
• Support staff in resolving complex program issues, including escalated inquiries and disputes.
• Ensure consistency in messaging, strategies, and service delivery across the team.
• Promote adherence to organizational policies, confidentiality requirements, and professional and/or contractual standards.
• Identify…