Chief Operating Officer

Locations

3510 Biscayne Blvd, Miami, FL 33137, USA

• On-site
• Travel Required:
  
  Yes
• Administration
• Full-Time
• Requisition #: CHIEF
  002236
• Supervisor:
  Karin Sabey

• With the CEO and senior leaders, define and convey a clear and compelling vision for the future that aligns with the strategic priorities set by the board of directors.
• Lead operational planning, workflow optimization, and performance benchmarking to achieve organizational objectives.
• Conduct evaluations, including market and policy analyses, to identify service gaps, risk, strategic growth, and partnership opportunities.
• Collect and utilize data to define operational strategy, goals, and objectives, and to demonstrate accountability for achieving defined outcomes.

• Collaborate with all clinical and programmatic leadership to design and lead an array of services that operate as an integrated model of care offered by multidisciplinary care teams.
• Optimize all clinical operations, including staffing, scheduling and utilization, patient flow, patient and staff communication protocols, and patient safety.
• Translate federal, state, and local regulations, accreditation standards, and FQHC requirements into operational protocols that demonstrate best practices.
• Participate in relevant contract negotiations, vendor management, and grants administration.
• Provide accurate and timely reports outlining the operational state of the health centers.
• Monitor all operational policies and procedures and update or amend as needed.
• Partner with the CFO and other executive leaders to create budgets that align with the organization's strategic goals and operational needs.
• Analyze financial data, statements, and trends to assess performance and identify areas for improvement; design and implement corrective action as needed.
• Drive operational efficiency and cost‑saving initiatives while maintaining quality standards.
• Participate in fund‑raising activities; meet, interact, and present information effectively to potential funders, investors, and private equity firms.

• Recruit, mentor, develop, and motivate high‑performing teams.
• Set challenging and realistic goals for growth, performance, and profitability.
• Promote a positive, inclusive work environment aligned with Care Resource’s 3
  
  Cs of service and other defined values; optimize employee experience.
• Implement training programs and performance evaluations to support staff growth and accountability.
• Ensure operational compliance with all federal, state, and local government laws and regulations.
• Lead team meetings and process improvement initiatives to continuously improve safety, outcomes, quality, and efficiency.
• Define KPIs aligned with center priorities and goals; monitor and interpret data to drive process improvement initiatives that enhance patient and employee experience and operational outcomes; measure performance against industry best practices.
• Maximize technology and automation to improve care delivery and efficiency.
• Monitor local and national healthcare trends to identify opportunities for innovation and expansion.

• Other duties as assigned.

• Bachelor’s Degree in a related field, or equivalent job experience, is required.
• Master’s Degree preferred.

• A minimum of seven years of relevant leadership experience, including at least three years in a senior leadership position, is required.
• Experience in a federally qualified health center, community health center, behavioral health center, or similar is strongly preferred.

• None specified.

• Demonstrated knowledge of regulatory aspects of operating a federally funded ambulatory healthcare facility; FQHC experience strongly preferred.
• Proficiency using at least one brand of electronic health record.
• Excellent written and verbal communication, teamwork, and organizational skills; a high degree of emotional intelligence.
• Keen problem solving and decision‑making proficiencies.
• Ability to move comfortably and in real‑time between macro and micro functions of the clinical and business operations.
• Po…