Senior Manager, Training & Development; Clinical Research

Senior Manager, Training & Development (Clinical Research)

Department: Operations

Employment Type: Full Time

Location: Alcanza Corporate

Reporting To: Hollis Ryan

Alcanza is a growing multi‑site, multi‑phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I‑IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Sr. Manager, Training & Development leads the design, implementation, and scaling of clinical research training programs, aligned with strategic, operational, and quality objectives, across our multi‑site clinical research network.

Essential

Job Duties:

• Partner with VP, Strategic Operations to align training with enterprise priorities and KPIs, translating strategic goals into scalable training programs
• Support workforce planning, capability building, and operational standardization
• Develop and execute a network‑wide training strategy and program development
• Create standardized onboarding and role‑based training for site staff (CRCs, investigators, site managers, etc.). Design curricula for:
  • GCP, ICH guidelines, and compliance
  • Protocol execution and study conduct
  • Source documentation (ALCOA+)
  • Regulatory documentation and inspection readiness
  • E/SAE reporting and patient safety
• Partner with Site Operations to identify performance gaps and deploy targeted training
• Improve site KPIs (enrollment, retention, protocol adherence, data quality)
• Drive consistency and reduce variability across sites
• Ensure training meets FDA, ICH‑GCP, and sponsor requirements
• Maintain inspection‑ready training documentation
• Support audits, inspections, and CAPA implementation
• Manage and optimize LMS for training compliance and tracking
• Implement scalable learning solutions (e‑learning, virtual, microlearning)
• Support adoption of clinical technologies (CTMS, EDC, eReg) through training
• Lead and develop training personnel or site‑based trainers
• Influence site leaders to adopt standardized training practices
• Promote a culture of continuous learning and quality
• Establish and track training KPIs (compliance, time‑to‑productivity, audit outcomes)
• Analyze data to improve training effectiveness and operational impact
• Provide regular reporting to VP, Strategic Operations
• Lead training for new SOPs, systems, and process changes
• Support growth, scalability, and decentralized trial models
• Drive adoption of standardized practices across a distributed network
• Routinely assess study‑specific process and training compliance and identify emerging risks.
• May develop and support execution of corrective action plans at site and study level.
• Oversee people management activities including interviewing and selection, performance appraisals, job description preparation, employee counseling, and career coaching. Oversee payroll timecards, absence tracking/approvals, onboarding, and team training per operational needs.
• Participate, lead and/or present in management, training, department, site, and other meetings.
• Maintain strict confidentiality of employee, participant, customer, executive, board, business, and company information at all times, using sound judgment when handling sensitive or time‑sensitive matters.
• Perform other duties, responsibilities, and special assignments as requested or assigned in support of business needs.

Minimum Qualifications: A Bachelor’s degree AND 8+ years of clinical research experience AND 3+ years of training and workforce development experience, OR an equivalent combination of education and experience, is required. 2+ years of management experience is required. Must have thorough knowledge of GCP, FDA regulations, and site operations. Certification in clinical research and/or training such as ACRP (CCRC/CCRA), SOCRA (CCRP), CPTD, or similar certification, is highly preferred.

Experience in multi‑site clinical research network or SMO is preferred. Experience with audits/inspections and site technologies is also preferred.

Required Skills:

• Proficiency with…