Director of Operations – Personal Injury; Litigation & Case Operations

Director of Operations – Personal Injury (Litigation & Case Operations)

• Full-time
• Compensation: USD 140000 - USD 175000 - yearly

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life‑changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

We are seeking a Director of Operations with a strong background in the legal industry, specifically within personal injury law firms. This role will oversee our Senior Production, Medical Management, and Reductions departments, driving performance through a data‑driven approach, improving operational efficiency, and leading teams with a strong focus on KPI‑based execution.

• Oversee daily operations across Senior Production, Medical Management, and Reductions
• Lead, coach, and hold managers accountable to performance standards
• Ensure alignment with firm goals, service standards, and operational expectations

• Analyze performance metrics to identify trends, gaps, and opportunities
• Drive KPI‑based performance across teams through coaching and accountability
• Implement structured action plans to improve productivity and outcomes

• Identify workflow inefficiencies and execute data‑driven improvements
• Establish real‑time visibility into performance and output
• Proactively address operational issues before they impact results

• Partner with leadership and department heads to align priorities
• Lead initiatives that improve efficiency, customer experience, and overall performance

• Operate as a hands‑on leader, driving execution and solving operational challenges
• Deliver measurable improvements in performance, efficiency, and results

• Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
• On‑site availability required
  :
  Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
• 7+ years of operations or performance‑driven leadership experience in a high‑volume, service‑based environment
• Proven experience managing large, multi‑layered teams
  , including 50+ indirect reports and 5+ direct reports
• Demonstrated success using KPIs and data to drive performance
  , productivity, and accountability across teams
• Strong leadership and coaching capabilities
  , with a track record of improving manager and team performance
• Highly analytical
  , with the ability to identify trends, diagnose operational gaps, and implement data‑driven solutions
• Hands‑on, execution‑focused leadership style with a bias toward action and continuous improvement
• Experience in high‑volume, case‑based or client service operations

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40–65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services.
  
  There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense.
• Disability Benefits: All employees who work 30 hours per week will have Short-term and…