Director of Operations

Director of Operations

Miami, FL (Relocation Expected)

Our client is a highly profitable, well-established manufacturer and direct-to-consumer e-commerce company specializing in fragrance oils and related products. Generating approximately $18 million in annual revenue, the business has built an exceptional reputation within its niche through premium products, operational efficiency, and a loyal customer base. While the majority of revenue is driven through its thriving e-commerce platform, the company also services select strategic wholesale and commercial accounts.

With approximately 55 employees worldwide—including 45 based at its Miami headquarters and 10 overseas—the business has reached an exciting inflection point. Years of consistent success have created a strong operational foundation, but continued growth now requires a dedicated executive leader capable of transforming a founder-led operation into a scalable, process-driven organization.

This is not a maintenance role. It is an opportunity to become the operational leader of an already successful company and build the infrastructure necessary for its next chapter of growth.

The owners are looking for a true operator—someone who thrives on execution, accountability, and building organizations that scale. You'll assume full responsibility for the day-to-day operation of the business, allowing ownership to transition away from operational oversight and focus exclusively on strategic growth and revenue generation.

Success in this role means creating structure without bureaucracy, improving efficiency without sacrificing quality, and building an organization capable of supporting substantial future growth.

You'll oversee every aspect of operations, ensuring production, fulfillment, inventory, warehousing, logistics, and internal teams operate as one highly efficient machine. This executive will have the autonomy and authority to evaluate existing processes, implement new systems, introduce automation where appropriate, and establish the operational discipline required to support the company's next stage of growth.

This is an execution-first leadership role. Strategy matters—but only if you can turn it into measurable results.

• Full operational leadership across manufacturing, production, packaging, fulfillment, warehousing, inventory management, purchasing, and logistics.
• Leadership, development, and accountability for approximately 55 employees across domestic and international teams.
• End-to-end manufacturing performance, including production planning, quality, throughput, labor efficiency, and capacity planning.
• Warehouse operations, inventory control, shipping, fulfillment, and order accuracy within a high-volume e-commerce environment.
• Continuous improvement initiatives focused on increasing productivity, reducing waste, improving margins, and maximizing operational efficiency.
• Development and implementation of scalable SOPs, KPIs, reporting structures, and operational best practices.
• Evaluation and implementation of ERP, WMS, automation, robotics, and other technologies that improve operational performance.
• Cross-functional leadership across production, finance, purchasing, administration, creative, customer operations, and fulfillment.
• Budget management, workforce planning, operational reporting, and overall business profitability.
• Building an operational culture centered around accountability, continuous improvement, ownership, and execution.

• Extensive leadership experience within a manufacturing environment (required).
• Proven success overseeing production facilities, plant operations, manufacturing teams, or similarly complex operational environments.
• Strong understanding of warehouse management, fulfillment, inventory control, logistics, and supply chain operations.
• Demonstrated experience building, scaling, or transforming manufacturing, distribution, or fulfillment operations through process design, systems implementation, and operational excellence.
• Experience implementing or optimizing ERP, WMS, MES, Lean Manufacturing, Six Sigma, automation, robotics, or other operational systems that improve efficiency,…