Global Benefits Manager

Responsibilities

• Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.
• Oversee the employee cruise benefits program and drive results through data-driven performance and financial management.
• Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs.
• Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment.
• Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics.

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 7+ years in an operational role, including 3+ years in management
• Strong analytical, problem-solving, and financial management skills; comfort with data analysis
• Experience managing remote/overseas teams
• Benefits administration experience and knowledge of benefits programs/compliance requirements (preferred)
• Excellent leadership, communication, and interpersonal skills; ability to manage multiple priorities in a fast-paced environment.