Manager, Technical Operation

The Technical Operations Manager (TOM) serves as the primary shoreside technical leader and single point of accountability for assigned vessels, ensuring safe, reliable, compliant, and cost‑effective operations. The role oversees technical support, maintenance planning, budgeting, dry‑dock execution, regulatory compliance, and the resolution of complex technical issues. As leader of the vessel support POD, the TOM provides functional direction to a multidisciplinary team, including technical and operational specialists, to ensure the effective execution of maintenance, repair, and operational priorities.

Acting as the key liaison between shipboard and shoreside stakeholders, the TOM drives collaboration, resource alignment, and informed decision‑making to maximize vessel performance and operational readiness.

• Serve as the designated technical operations leader and primary shore‑side point of accountability for assigned vessels, directing the resolution of complex technical issues and coordinating cross‑functional support from marine operations, asset management, shipboard leadership, and external service providers to maintain safe and reliable vessel operations.

• Lead the development and execution of long‑term technical operations strategies for assigned vessels, including annual operating and capital budget planning, lifecycle maintenance planning, dry dock scope development, and major repair initiatives, ensuring alignment with operational requirements and business objectives.

• Serve as the single point of contact for all technical matters, ensuring the timely communication and implementation of technical updates, regulatory changes, operational priorities, and strategic initiatives.

• Direct the planning, coordination, and execution of vessel maintenance, repairs, inspections, surveys, certifications, conversions, modifications, and dry dock activities, ensuring work is completed safely, efficiently, within budget, and in accordance with company and regulatory standards.

• Manage technical operating and maintenance budgets for assigned vessels, including forecasting, expenditure control, and approval of requisitions for equipment, spare parts, materials, services, and consumables, ensuring effective stewardship of financial resources and achievement of cost objectives.

• Ensure the effective implementation and continuous improvement of the Planned Maintenance System (PMS) through collaboration with shipboard and shore‑side teams, driving maintenance compliance, asset reliability, and operational readiness across assigned vessels.

• Maintain accountability for vessel compliance with all applicable Flag State, Port State, U.S. Coast Guard, Classification Society, USPH, and other regulatory requirements. Monitor and drive the timely resolution of Conditions of Class (CoC), statutory deficiencies, audit findings, non‑conformities, and corrective actions to ensure continuous compliance and minimize operational risk.

• Scope:
  Responsible for the technical operation, maintenance planning, regulatory compliance, and budget management of assigned vessels. Serves as the primary shoreside technical owner for a portfolio of ships, partnering with shipboard leadership and cross‑functional stakeholders to ensure vessel reliability, operational readiness, safety, and cost‑effective performance. Oversees the planning and execution of maintenance programs, dry docks, capital projects, and major repairs throughout the vessel lifecycle.

• Problem solving:
  Resolves complex technical, operational, and regulatory issues that may impact vessel safety, reliability, compliance, schedules, or operating costs. Evaluates situations involving multiple stakeholders, competing priorities, and operational risks, exercising independent judgment to develop practical solutions and drive timely resolution. Balances technical requirements, regulatory obligations, business objectives, and budget considerations in decision‑making.

• Impact:
  Decisions directly affect vessel availability, regulatory compliance, operational efficiency, maintenance costs, guest experience, and overall fleet performance.…