Assistant Community Manager - Lease

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and ownership, we act in ways that create value for our customers, investors and associates. Your positive, professional and consistent personal interactions make Avalon Bay a great place to work.

Ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? Avalon Bay Communities does not just manage properties; we pioneer exceptional living experiences. If you are an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Avalon Bay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), who will spearhead our office operations, set new standards for quality, and ensure residents experience nothing short of luxury living.

The Sales and Service Supervisor assists the Community Manager to maintain and execute an effective sales and marketing strategy, ensures consistent and positive customer experiences, and coaches leasing consultants to achieve community goals. The Supervisor uses leadership skills to create a better place to live and a top place to work.

• Assist in determining community sales goals and motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads, presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner.
• Develop, implement and/or monitor programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during move‑in, lease renewals, move‑out and resident transfers.
• Call or visit competitive market communities to update market surveys and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable AVB policies and procedures, ensuring compliance with federal, state and local laws and regulations, particularly regarding fair housing.

• 1‑3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• One or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) required; bachelor’s degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan and more. Click on Benefits () for information.
• Growth based on achievement and promotion from within.
• Associate recognition program celebrates associate efforts and successes.
• A 20% discount on our apartment homes.
• A culture built on purpose and core values:
  Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.

Avalon Bay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that to create a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives. Avalon Bay makes employment decisions without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship status, military or veteran status, or any other protected status.

For California residents, if you elect to apply to Avalon Bay you accept the Avalon Bay California Personnel Privacy Notice ().