Director of Client Delivery Marketing Practice; External Client-Facing

Director Of Client Delivery

At Eisner Amper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the Eisner Amper experience is one-of-a-kind. You can design a career you'll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

We're looking for a strategic, operationally minded Director of Client Delivery to lead the delivery function for our Growth & Marketing Practice. This external client-facing role is responsible for ensuring every client engagement, from complex website builds to integrated marketing initiatives, is delivered with excellence, consistency, and accountability.

Reporting directly to the Partner and Practice Lead, you'll oversee the Project Management function while partnering closely with Account Management to ensure strategy, execution, client communication, and delivery remain tightly aligned. You'll establish scalable delivery processes, improve resource planning, mentor the project management team, and provide executive oversight for our most complex and high-profile engagements.

This role is ideal for someone who thrives in fast-moving environments, enjoys building operational excellence, and sees technology and AI as force multipliers for both people and processes.

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top "Places to Work" awards

• We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

• We understand that embracing our differences is what unites us as a team and strengthens our foundation

• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

• Lead the delivery function across website development, digital marketing, branding, CRM, and strategic marketing engagements.

• Oversee a portfolio of projects to ensure work is delivered on time, on budget, within scope, and aligned with client objectives.

• Serve as the senior escalation point for delivery, proactively identifying risks, resolving issues, and maintaining momentum across engagements.

• Provide executive oversight on complex, high-value, or high-visibility projects.

• Translate contracts, scopes of work, retainers, campaign plans, website needs, and recurring deliverables into organized internal project plans, timelines, task lists, and workflows.

• Partner closely with Account Management to ensure client expectations, project priorities, and delivery plans remain aligned throughout the lifecycle of every engagement.

• Drive accountability across cross-functional teams for project health, communication, quality, and execution.

• Directly manage and develop the Senior Project Manager and Project Coordinator.

• Provide delivery leadership and operational guidance across Account Management through planning, workflow coordination, project governance, and cross-functional collaboration.

• Foster strong partnerships between Project Management, Account Management, Strategy, Creative, Digital, and Development teams.

• Audit and continuously improve delivery processes to create a more scalable, efficient, and predictable client experience.

• Design and implement standardized methodologies for project planning, resource management, status reporting, documentation, quality assurance, and risk management.

• Improve forecasting, capacity planning, workload balancing, and resource utilization across the practice.

• Partner with Practice Leadership to ensure projects are appropriately scoped, staffed, and positioned for successful delivery and profitability.

• Work closely with the Director of Mar Tech to lead the department's adoption of AI-enabled project management and…