Social Account Manager​/Project Manager

Social Account Manager

We are looking for a Social Account Manager who will play an important role in social & content delivery across complex accounts within the agency and support the growth of our Miami based office.

• Agency experience at an Account Manager level or equivalent
• Social & content background
• Proven experience managing large or complex accounts in a leading role
• Excellent project management capabilities and an eye for best-practice delivery
• Confident and consultative approach with senior clients
• Strong collaborator able to interface with a variety of internal specialists, and external stakeholders

• Experience with both B2B and B2C clients
• Influencer experience
• Experience with global clients

• Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output
• Client & stakeholder liaison across complex projects and campaigns

• Ability to lead and present on strategic and creative thinking and come across as a consultant
• Act as a guardian and catalyst for best in class innovative content, working hand in hand with creatives
• Key strategic content lead, constantly evaluating success of strategy and opportunities for evolution

• End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective
• Lead on effective collaboration within your accounts
• Oversight of large teams and accounts to ensure account health, quality control, and proactivity - including acting as the client escalation point where necessary - as well as commercial account growth

• Collaborate with other seniors across the business on proposals, pitches, etc - acting as a connector between various disciplines (e.g. performance, creative, etc)
• Take ownership of commercial targets (working with Growth team member on your accounts) and motivate core team to help deliver against them

• Named in Campaign Magazine's Best Places to Work 7 years running
• Hybrid working – 2 days in the office per week
• Annual Team Mini break in Europe
• Culture:
  Open, Engaged & Inspirational