Store Leader; Store Manager

Activate

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people – physically and socially. Behind every room, you’ll need reflexes, wits, and a team to beat the challenges.

Enter the role. This isn’t a typical store leader role – because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience.

This is a full‑time, permanent position at our new store location in Miami (Kendall). Address:
Unit 317, 8888 SW 136th Street, Miami, FL 33176.

• Oversee day‑to‑day operations and communicate company expectations.
• Create a lasting customer experience and prioritize customer satisfaction.
• Understand key performance indicators.
• Maintain brand consistency through customer experiences and local events.
• Perform regular inspections of front desk and gaming areas.
• Conduct daily cleaning and maintenance duties.
• Prevent security or safety concerns by adhering to procedures, providing training, and identifying risks.
• Provide regular updates to Regional Leader on store operations, facility issues, and suggestions for improvement.
• Oversee day‑to‑day maintenance process flow.
• Audit and own inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products.

• Schedule staff to ensure peak periods are properly staffed.
• Lead hiring of new employees and create a talent pipeline.
• Manage employee performance, including accountability coaching and development.
• Participate in planning meetings to roll out training and initiatives.
• Identify and implement improvements, and communicate updates to the team.

• Demonstrated leadership ability with 2 years of experience in a customer‑facing environment.
• Strong collaborative team skills.
• Ability to foster strong relationships with customers and employees.
• Excellent communication skills, including listening and speaking.
• Proficient with hand and power tools.
• Proficient in Microsoft Office and related software.
• Multitasking in both team leadership and operational performance.
• Highly organized and able to manage competing priorities.

• Capacity to lift and carry up to 50 lbs consistently and stand for extended periods (typically 8 hours).
• Physical demands include bending, stooping, reaching, cleaning, and using hand and power tools, occasional ladder use.
• Work in environment with bright flashing lights, loud music, and fog.
• Wearing PPE, handling cleaning chemicals, and following safety protocols.
• Willing to work shifts ranging from 8 AM to 1 AM.

• Competitive salary.
• 401(k) and benefits (medical, dental, vision, basic life insurance).
• Employee assistance program.
• Paid time off.
• Ongoing learning and training.
• Free game play and employee discounts.
• Fun and dynamic work environment.
• Casual dress code.
• On‑site parking.

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact

We thank all applicants for their interest; only those selected for interviews will be contacted.