Personal Injury Reduction Team Lead; Onsight

• Compensation: USD 60,000 - USD 78,000 - yearly

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we're committed to creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to improve processes, deliver exceptional client service, and drive outstanding results.

• Faith – We act with integrity, purpose, and compassion in everything we do.
• Accountability – We take ownership of our work, our commitments, and our results.
• Leadership – We lead by example, coach others, and continuously strive for excellence.
• Loyalty – We support our clients, teammates, and community with dedication and respect.
• Service – We are committed to delivering exceptional experiences and changing lives—one client at a time.

We're seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Reduction Team Lead who combines deep operational expertise with strong leadership skills to drive performance, develop team members, and maximize client recoveries.

This is a hands‑on production leadership role responsible for improving team performance while serving as the department's subject matter expert in reductions, settlement operations, and continuous process improvement. The ideal candidate leads by example, coaches through accountability, and thrives in a high-volume, KPI‑driven environment.

The Reduction Team Lead is responsible for leading the day-to-day performance of the Reductions Department while serving as a hands‑on expert in the Plaintiff Personal Injury reductions process.

You will coach team members, monitor KPIs, review complex negotiations, remove workflow bottlenecks, improve turnaround times, and ensure every file progresses efficiently toward settlement.

This role requires someone who has personally owned the reductions lifecycle and can successfully teach others how to maximize client recoveries.

This is a 100% onsite leadership position in Miami Lakes.

• Lead, mentor, and coach a team of Reduction Specialists.
• Conduct one‑on‑one coaching sessions.
• Facilitate daily huddles and workflow meetings.
• Reinforce accountability through coaching and performance feedback.

• Monitor team productivity.
• Review turnaround times.
• Analyze dashboards and production reports.
• Develop action plans to improve performance.

• Oversee reductions from assignment through settlement.
• Review escalated hospital and provider negotiations.
• Ensure compliance with SOPs.
• Verify documentation accuracy.
• Improve workflow efficiency.

• Identify bottlenecks.
• Recommend workflow improvements.
• Improve turnaround times.
• Partner with Intake, Medical Management, Senior Case Management, and Operations.

• Ensure timely communication.
• Improve settlement turnaround.
• Monitor quality standards.

Success in this role will be measured by the ability to:

• Lead a high-performing reductions team.
• Reduce turnaround times.
• Reduce backlog.
  
  Improve productivity.
• Maximize client recoveries.
• Maintain high employee accountability.

• Minimum 3 years of recent Plaintiff Personal Injury reductions experience within a Plaintiff Personal Injury law firm.
• Minimum 1 year of leadership experience leading, coaching, mentoring, or supervising a team.
• Experience independently managing the complete reductions lifecycle from assignment through settlement.
• Hospital bills
• Medical provider balances
• Medical bills
• Experience preparing or reviewing settlement statements.
• Experience coordinating settlement disbursements.
• Experience working in a KPI-driven environment.
• Experience coaching employees using KPIs and performance metrics.
• Strong knowledge of Litify or Salesforce-based legal systems.
• Excellent organizational, communication, and leadership skills.
• Fluent in English and Spanish.
• Ab…