Partner Success Manager

About TalkingPoints:

TalkingPoints is an award-winning education technology nonprofit on a mission to unlock every student’s potential by activating one of the most underutilized forces in education - families. We believe that when families and schools work together, students thrive - and we’re building the tools to make that partnership possible for every family.

Our platform helps schools reach and engage every family - including those historically underserved - through accessible, two-way communication in 150+ languages, along with data, insights, and supports that strengthen relationships and drive student success.

Today, millions of educators and families are using TalkingPoints in their classrooms, schools, and districts across the U.S. to build stronger partnerships and improve outcomes for students. Our work is grounded in research and has been shown to meaningfully impact attendance, learning, and more.

We partner with leading school districts nationwide and are supported by a strong community of philanthropic and strategic partners, including major foundations, technology leaders, and education organizations.

TalkingPoints is at an exciting stage of growth and impact. As we continue to expand our reach and deepen our impact, we’re looking for passionate, mission-driven team members who want to help schools and families succeed - together. Learn more kingpts.org.

Diversity: we celebrate it, we support it, and we thrive on it!

As a Partner Success Manager, you will be a member of our Partner Success Team, working closely with our Sales, Data Integrations, and Support Teams to successfully implement, optimize, and grow our mid-market and enterprise school and district partnerships. This role supports a large urban school district in the Miami, Florida area and requires the ability to be onsite regularly at the district office and school sites.

The ideal candidate is bilingual in Spanish and comfortable delivering professional learning and support to partners as needed. You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families.

• Develop Impactful Relationships:
  As the primary owner of your book of business, own and nurture partner relationships, working as an extension of your school and district partners’ teams. Deeply know district goals and strategies and expand relationships to district leadership to best integrate TalkingPoints for maximum impact.
• Guide Onboarding + Adoption:
  For new partners, work in parallel with the Data Integration Team to guide onboarding and product adoption through goal setting, understanding partner context and aligning it to TalkingPoints’ best practices.
• Drive Partner Health + Develop Family Engagement Expertise:
  Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners.
• Strategize + Execute Territory Plans:
  Collaborate with Account Executive(s) to develop territory strategy, including leveraging current partnerships and identifying and pursuing opportunities for expansion and up-sell, driving growth and impact within your current partner base.
• Ensure Renewal + Retention:
  Own partner renewal and retention for your book of business, leading partners through renewal conversations and contract finalization.
• Lead Training Workshops:
  Warm and confident presenter who can facilitate engaging, impactful product training and family engagement workshops for partner teachers, staff, and administrators, including delivering onsite professional learning at the district and school sites as needed.
• Liaison Between Org + Partners:
  Recognize and elevate partner trends and challenges to internal teams such as Product, Marketing, and Support. Guide partners through upcoming feature releases and change management for seamless adoption and optimized impact.

• You have 4+ years in an account management role in a technology company working with mid through senior-level stakeholders.
• You have a track record of…