Operational Support Technician, GS

Job Title: Operational Support Technician, GS-6/7/8 (Full Performance Level GS-8)

Division & Locations: Albany, NY;
Albuquerque, NM;
Anchorage, AK;
Atlanta, GA;
Billings, MT;
Birmingham, AL;
Boston, MA;
Buffalo, NY;
Charlotte, NC;
Cincinnati, OH;
Cleveland, OH;
Columbia, SC;
Dallas, TX;
Detroit, MI;
El Paso, TX;
Honolulu, HI;
Indianapolis, IN;
Jackson, MS;
Jacksonville, FL;
Kansas City, MO;
Las Vegas, NV;
Little Rock, AR;
Los Angeles, CA;
Louisville, KY;
Miami, FL;
Milwaukee, WI;
Minneapolis, MN;
Mobile, AL;
Nashville, TN;
New Haven, CT;
New Orleans, LA;
New York, NY;
Newark, NJ;
Norfolk, VA;
Oklahoma City, OK;
Omaha, NE;
Philadelphia, PA;
Pittsburgh, PA;
Portland, OR;
Richmond, VA;
Sacramento, CA;
Salt Lake City, UT;
San Antonio, TX;
San Diego, CA;
San Francisco, CA;
San Juan, PR;
Seattle, WA;
Springfield, IL;
St. Louis, MO;
Washington, DC

Working Hours: Will vary – shift work including nights, weekends, and holidays as needed by the Field Office.

Job Type: Full Time, Permanent.

Eligibility: All U.S. citizens. Must be able to obtain a Top Secret-SCI clearance. Current FBI employees must be serving under conditions different from those of this position.

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.

Work is typically sedentary. May require walking, standing, stooping, bending, carrying items, and lifting up to 50 pounds.

Work area is adequately lighted, heated, and ventilated. Physical security duties. Possible exposure to biological hazards with protective gear.

• Provides administrative and clerical support to various staff members of the Field Office to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during normal work operations.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, monitors alarm systems, and conducts inspections to verify doors and windows are properly locked; secures office safe, file cabinets, keys, equipment, and instruments; removes confidential trash for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian responsible for receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

The application will be evaluated using FBI’s Candidate Rating Procedures. The resume should demonstrate how your past work experience exhibits the required competencies. Selectors will review your resume and supporting documents to verify you meet the qualifications listed.

• Communication
• Flexibility/Adaptability
• Initiative
• Problem Solving/Judgement
• Customer Service

• Created and maintained records and files in accordance with policies and procedures.
• Utilized computers to type documents and/or forms.
• Communicated with internal staff and/or outside entities to obtain and/or provide information.

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Retrieved information/data from a variety of databases.
• Communicated with internal staff and outside entities to obtain, verify, and provide information.
• Conducted physical security checks of the premises and/or took security measures to protect sensitive information.

• Created, maintained, and disposed of records and files…