Sr. Director, Organizational Effectiveness

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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Sr. Director, Global Workforce Strategy & Planning is responsible for the development of RCG’s global workforce strategy governance and process. He/she leads the team charged with analyzing the viability of offshoring, nearshoring, and/or outsourcing, headcount planning, non-employee planning from initiating stakeholder discussions to conducting current process & future location assessments and defining systems, support and staffing requirements and process optimization opportunities.

This position will collaborate with senior leadership to drive initiatives that enhance organizational effectiveness and growth.

• Lead the development and execution of global workforce strategies, ensuring alignment with business goals.
• Define enterprise KPIs and frameworks which support the Executive and Operating Committee in all key labor decisions.
• Lead location strategy, workforce planning, and data modeling to support shoring and outsourcing efforts.
• Create frameworks and governance tools to support long-term workforce strategy.
• Collaborate with HR, finance, and other cross-functional teams to ensure data-driven decision making.
• Work with GBS Leadership to develop and deliver forward-looking strategic vision and value proposition.
• Develop and oversee the process flow for intake, analysis, and delivery of requests for new site locations, change of sites, change of services, and staffing needs.
• Collaborate with functional leadership teams, site managers, and GBS Delivery and Assessment teams to analyze and address offshoring, nearshoring, and outsourcing (GBS) requests.
• Oversee the planning, development, and execution of change management activities to ensure successful adoption of process transitions.
• Provide guidance and awareness of organizational, industry and environmental needs, trends, and solutions.
• Partner with the business on assigned initiatives to project manage the end-to end transition of a process.
• Allocate projects across Delivery Team and monitor progress to ensure delivery is on target with timelines, scope, and budget.
• Effectively communicate to leadership and stakeholders the overall strategy, end-to-end process, project status, continuous improvement plans and performance metrics.

• Develop and maintain continuous improvement targets and methodology.
• Develop, measure, analyze and communicate site and function specific KPIs and SLAs.
• Monitor employee engagement and roll-out culture building activities and continuous learning opportunities.
• Build and manage a resource and knowledge library.

• Analyze regulatory landscape and ensure business practices performed at RCG locations are in compliance with local and international laws and requirements.
• Partner with local government entities and legal institutions when setting up and managing RCG locations.

• Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders
• Fostering team engagement and collaboration
• Leading, coaching and developing team members
• Attracting and retaining top talent within the function
• Managing escalations, including raising to Sr. Leadership when applicable
• Managing stakeholders as well as vendor relationships and contracts
• Communicating effectively to executive team
• Role modeling the highest standards of professionalism and ethics

• Degree in Business related field, Masters or MBA preferred
• 10+ years managing global cross-functional projects
• Strong knowledge and understanding of the cruise industry
• Ability to translate overall business vision and objectives into tactical strategies and executable plans
• Ex…