Hotel Manager

Hotel Manager

Hold regular briefings and meetings with all head of departments

Ensure full compliance with operating controls, policies, procedures and service standards

Lead all key property issues including capital projects, customer service and refurbishment

Handling complaints, and oversee the service recovery procedures

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget

Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded

Ensure all decisions are made in the best interest

Deliver budget goals and set other short and long term strategic goals

Developing improvement actions, carry out costs savings

Closely monitor the reports on a daily basis and take decisions accordingly

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate

Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services

Coordination with the head of departments for the execution of all activities and functions

Overseeing and managing all departments and working closely with department heads on a daily basis

Be accountable for the responsibilities of department heads and take ownership of all guest complaints

Lead in all aspects of business planning

Respond to audits to ensure continual improvement is achieved

Corporate client handling and take part in new client acquisition along with the sales team whenever required

Responsible for safeguarding the quality of operations both (internal & external audits)

Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements

Miami, FL, United States