Managing Director

Quadel is seeking a Managing Director to provide senior‑level leadership for the administration of the Housing Choice Voucher Program, operating under contract with Miami‑Dade County Housing and Community Development. This position is intended for an experienced housing leader with a strong record of managing program performance, compliance, and high-volume operations in a complex regulatory environment. The Managing Director will play a key role in strengthening program oversight and ensuring consistent performance, regulatory compliance, and high-quality service delivery at scale.

This role is accountable for program performance, compliance, and day‑to‑day execution across all core functions, including intake, leasing, recertifications, inspections, landlord engagement, customer experience and quality control.

The Managing Director operates in a highly accountable environment with direct visibility to the client agency, the community and HUD.

The program includes approximately 15,000 vouchers across multiple funding streams, including Housing Choice Voucher, VASH, EHV, and other special programs. The program operates at significant scale with high transaction volume, including thousands of annual recertifications, interims, moves, inspections, and admissions. The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements, the Administrative Plan, and contract obligations.

Program Performance

You are accountable for results.

• Maintain voucher utilization at or above required thresholds, including sustained performance at or above 95 percent utilization
• Drive SEMAP performance across all applicable indicators
• Eliminate backlogs and ensure timely processing across all program functions
• Establish and monitor performance metrics, dashboards, and corrective action plans
  Operations
  Direct and oversee all HCV operations
• Oversee all HCV operations, including waiting list, eligibility, admissions, leasing, recertifications, interims, portability, and terminations
• Ensure high volume transactions are processed accurately and on time
• Lead landlord services, including onboarding, issue resolution, and retention
• Ensure consistency and standardization across all operational workflows
  Inspections and Compliance
  Responsible for program integrity.
• Oversee inspection operations, including annual inspections and NSPIRE implementation
• Ensure compliance with HUD standards, enforcement protocols, and required timelines
• Monitor owner performance and enforce compliance when standards are not met
  Quality Control and Data Integrity
  Maintain full accountability for the accuracy of program data and compliance with reporting requirements.
• Oversee a quality control program aligned with contract requirements, SEMAP and HUD requirements
• Ensure accurate and timely reporting to HUD systems
• Lead internal audits, error correction, and program integrity efforts
• Oversee fraud, waste, and abuse investigations when required
  Customer Experience
  Establish and maintain service standards.
• Oversee call center operations and customer service delivery
• Ensure timely resolution of participant and landlord inquiries
• Improve customer experience through process improvements and technology
  Financial and Utilization Management
  Oversee financial performance and program utilization.
• Oversee voucher utilization forecasting and budget alignment
• Monitor financial performance and administrative fee impacts
• Ensure accurate reporting through HUD tools and internal dashboards
• Manage accounts receivable and financial reconciliation activities

We are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high accountability environment. This role requires a combination of regulatory expertise, operational discipline, and the ability to lead teams through complex, high volume program execution. Equally important is a commitment to delivering a high‑quality customer experience for applicants, participants and…