Site Manager

Level: Site Leadership | Salaried Department:
Site Operations THE ROLE At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

WHAT YOU'LL OWNRun the business
- Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.

Build and lead a winning team
- Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.

Deliver a standout customer experience
- Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.

Build collaborative culture
- Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.

Drive performance and results
- Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.

Lead with safety and compliance
- Enforce all safety protocols and ensure a safe environment for customers and team members at all times.

Own equipment and uptime
- Maintain equipment, minimize downtime, and ensure everything is running reliably.

Use data to lead
- Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.

WHAT YOU BRING Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred

Strong talent developer — you build people up, retain top performers, and create succession depth

Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers

Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs

Comfortable being the decision-maker when things go wrong — you don't wait Culture builder — you address team conflict directly and constructively; you don't let it fester

Proficiency with Microsoft Office and operational reporting systems

Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly

Flexible availability including evenings, weekends, and holidays

High school diploma or equivalent; bachelor's degree in business or related field preferred HOW YOU SHOW UP — ECW COMPETENCIES Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.

Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.

Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.

Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.

Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.

Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here.

WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free money

Paid time off Parental leave (maternity & paternity)
Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and real career growth FREE car washes
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