Manager, Non-Traditional Field Operations Performance
Listed on 2026-08-10
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Management
Operations Management, Client Relationship Management, Business Analyst, Project & Program Management -
Business
Operations Management, Client Relationship Management, Business Analyst
Manager, Non-Traditional Field Operations Performance Subway
Address Miami, FL, US
Compensation $91,400.00 - $/year
Schedule Full time
Job Type Permanent
Highlights- Bachelor"s Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
- 5+ years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, food service, or retail environments
- Exceptional stakeholder management and relationship-building skills across internal teams and external parties
Ready to build what's next with one of the world's most iconic brands?
Why Join Subway?
At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.
We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.
This is your chance to be part of what's next.
The Manager of Non-Traditional Field Ops Performance owns the connective tissue between these stakeholders. This role runs best-practice discussions grounded in real field examples, builds direct relationships between our franchisees and Walmart store managers, and resolves issues before they upgrade—so Walmart corporate sees consistent, confident execution on the ground, not just at the account level. The role directly supports the active 3PD delivery scale-up (36% onboarded today, targeting 90%+ by mid-August), the Grab & Go Q4 pilot, and early Loyalty integration work.
Responsibilities include but are not limited to:- Multi-Stakeholder Convening & Relationship Management—Serve as the primary connective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
- Build and maintain trusted relationships across these groups to ensure consistent communication, alignment on initiatives, and swift resolution of issues before theyescalate to the leadership level.
- Field Execution & Best Practice Dissemination—Run best-practice discussions grounded in real field examples, translating corporate initiatives (3PD, Grab & Go,Loyalty, NRG) into operational playbooks that franchisees and Walmart store managers can execute. Monitor field performance metrics, identify gaps, and drive Improvement across the 1,300+ Subway-in-Walmart footprint.
- 3PD & Growth Initiative Support—Directly support the 3PD delivery scale-up(targeting 90%+ onboarded by mid-August), the Grab & Go Q4 pilot, and Loyalty integration work at the field level. Identify barriers to adoption, work with franchisees and Walmart store teams to accelerate rollout, and ensure operational readiness.
- Strategic Planning & Expansion Support—Represent Subway in discussions about national expansion of Subway in Walmart (~3,200 additional locations without Subway today). Partner with Walmart corporate, franchisee partners, and Twin Towers to ensure operational readiness and consistent execution standards across theexpanded footprint.
- Bachelor's Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
- Exceptional stakeholder management and relationship-building skills across internal teams (field ops, leadership) and external parties (franchisees, retail partners, master lease holders)
- 5+years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, food service, or retail environments. Experience navigating complex multi-stakeholder dynamics and driving adoption of new initiatives preferred.
- Strong field operations acumen and ability…
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