Operations Manager

Miami, United States | Posted on 07/17/2026

Pinnacle Wound Management is seeking a highly motivated and results-driven Operations Manager to oversee and improve the daily execution of our clinical and operational functions.

This position is heavily focused on provider productivity, facility coverage, revenue optimization, and scalable growth
. The Operations Manager will serve as the central point of accountability for ensuring providers are fully utilized, contracted facilities receive consistent service, and operational issues are resolved quickly.

This is a hands-on leadership role for someone who thrives in a fast-paced healthcare environment and measures success through visits, revenue, provider performance, facility satisfaction, and expansion—not simply task completion.

• Manage provider schedules across multiple facilities and geographic territories.
• Maximize daily patient visit volume and provider productivity.
• Identify and eliminate scheduling gaps, unnecessary downtime, and underutilized provider capacity.
• Optimize provider routes, facility groupings, and coverage models.
• Monitor and enforce productivity expectations, including visits per day and revenue per provider.
• Coordinate schedule changes, provider absences, and emergency coverage.
• Maintain clear visibility into provider availability and capacity.

Key Performance Metrics:

• Uncovered or missed facility visits

• Ensure every contracted facility receives consistent and reliable wound care coverage.
• Prevent service interruptions and resolve coverage concerns immediately.
• Serve as a primary operational contact for facility administrators, Directors of Nursing, and clinical leadership.
• Address facility concerns professionally and ensure timely follow-through.
• Coordinate provider assignments, schedule changes, and service transitions.
• Support the onboarding and operational launch of new facilities.
• Maintain strong relationships with facility leadership and nursing teams.

• Work closely with providers, billing, coding, and administrative teams to support accurate and timely reimbursement.
• Ensure providers complete documentation accurately and within required time frames.
• Monitor charge capture and submission to prevent missed or delayed billing.
• Identify operational issues that contribute to denials, delayed claims, or lost revenue.
• Coordinate corrective action when documentation or workflow problems affect collections.
• Track unresolved documentation and billing issues through completion.
• Help reduce revenue leakage caused by incomplete documentation, missed visits, or operational breakdowns.

Key Performance Metrics:

• Documentation completion time
• Charge submission turnaround time
• Denial rates related to operational issues
• Unbilled or delayed encounters

• Operationalize new facility contracts quickly and efficiently.
• Coordinate staffing, provider assignments, scheduling, onboarding, and workflow implementation for new locations.
• Support leadership with expansion into new facilities and geographic markets.
• Identify provider capacity and operational resources required for growth.
• Develop scalable systems that support expansion without sacrificing service quality.
• Ensure new facilities transition smoothly from contract execution to active patient care.

• Build and maintain simple, repeatable operational systems.
• Establish clear expectations for providers and administrative staff.
• Hold team members accountable for productivity, responsiveness, documentation, and follow-through.
• Identify inefficient processes and implement practical solutions.
• Monitor operational performance and intervene before issues affect facilities or revenue.
• Create a culture of urgency, ownership, responsiveness, and measurable results.
• Provide leadership with regular reporting on operational performance, risks, and opportunities.
• Oversee schedulers, coordinators, and other administrative team members.
• Assign responsibilities and ensure work is completed accurately and on time.
• Develop a high-performing team that…