Director of Operations

Description

The Director of Operations is responsible for supervising the Receiving Operations, Pool Operations and Security Operations for the community. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, ensuring all areas are maintained, and is in constant contact with the Residents to garner feedback and areas of improvement.

The Director of Operations is responsible for supervising the Receiving Operations, Pool Operations and Security Operations for the community. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, ensuring all areas are maintained, and is in constant contact with the Residents to garner feedback and areas of improvement. The ideal candidate routinely exercises good judgment, has great interpersonal and leadership skills, is an excellent communicator and possesses exceptional problem-solving skills.

This individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Director of Operations is responsible for all aspects of the day-to-day management of the community when the General Manager and Property Manager are not on duty. The Director of Operations works in compliance with First Service standards and authentically delivering the Lifestyle, daily.

• Be the First Service Leader on site to report to the General Manager and be the daily liaise and communicate with Property Manager.
• Supervise Receiving and Food Delivery personnel
• Oversee third party manager Pool Operations.
• Oversee third party Security Service
• Ensure the homeowners association is operating efficiently and with the highest standards of customer service satisfaction.
• Maintains a high level of Resident contact throughout service hours.
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.
• Keep current with industry concepts, practices, and procedures that fully align with the Brand.
• Receives and resolves complaints
• Assists with handling human resource matters.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas.
• Monitors onboarding, brand immersion and training of new team members.
• Assists in implementing development and succession plan for each leadership position
• Exercise a positive attitude and remain professional under all circumstances.
• Works with Leadership to control labor and expenses without compromising quality or service
• Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof.
• Lead Daily First Call
• Manage Key Operational Vendors
• Control schedules to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays
• Check and ensure all Uniform Standards are adhered to
• Participate in Board Meetings

• Help create S.O.P.’s for the success of the operation and residents.
• Champion the private and special event space and bookings.
• Support Lifestyle with promotions, ideas, and resident driven programming.
• Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership
• Create an “I Love My Job” environment.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the locations jurisdictions.
• Assist with hiring and disciplinary action with staff members.
• Contribute positively to the Lifestyle, Brand Culture and Resident Experience

• High school…