Sr Manager Operations Outpt Ctrs

The Senior Manager Operations Outpatient Center provides leadership and oversight for departmental operations to ensure the delivery of efficient, high-quality services for both internal and external customers. Partners with operational, clinical, and administrative leaders to support effective day-to-day operations, promote service excellence, and advance organizational goals across the outpatient setting. Responsible for driving operational consistency, supporting performance improvement, and fostering a culture of accountability, collaboration, and customer service.

Supports and upholds the Hospital's Mission, Vision, Values, Guiding Behaviors, Patient Bill of Rights, and Code of Business and Ethical Conduct.

The Senior Manager Operations Outpatient Center provides leadership and oversight for departmental operations to ensure the delivery of efficient, high-quality services for both internal and external customers. Partners with operational, clinical, and administrative leaders to support effective day-to-day operations, promote service excellence, and advance organizational goals across the outpatient setting. Responsible for driving operational consistency, supporting performance improvement, and fostering a culture of accountability, collaboration, and customer service.

Supports and upholds the Hospital's Mission, Vision, Values, Guiding Behaviors, Patient Bill of Rights, and Code of Business and Ethical Conduct.

The Senior Manager Operations Outpatient Center provides leadership and oversight for departmental operations to ensure the delivery of efficient, high-quality services for both internal and external customers. Partners with operational, clinical, and administrative leaders to support effective day-to-day operations, promote service excellence, and advance organizational goals across the outpatient setting. Responsible for driving operational consistency, supporting performance improvement, and fostering a culture of accountability, collaboration, and customer service.

Supports and upholds the Hospital's Mission, Vision, Values, Guiding Behaviors, Patient Bill of Rights, and Code of Business and Ethical Conduct.

• Implements the Outpatient Center strategic plans. Partners with the hospital, physicians, support services, external contractors, and various departments and leadership to implement focused market strategic initiatives and resulting business initiatives, in support and alignment with system wide strategic plan.
• Responsible and accountable for all operational functions within area(s) of oversight.
• Implements growth and expansion initiatives for outpatient centers. Partners with Director to support in identifying opportunities for new services, market expansions, and operational enhancements.
• Leads and supports strategic Security initiatives and other security and safety programs across all centers; ensures applications and concepts are standardized and sustained in all centers across three counties.
• Leads and implements Emergency Management initiatives across all centers; ensures applications and concepts are standardized and sustained across all centers across three counties.
• Leads and implements DNV initiatives across all centers; ensures applications and concepts are standardized and sustained across all centers across three counties.
• Leads and implements Maintenance, Environment of Care, Life Safety initiatives across all centers; ensures applications and concepts are standardized and sustained across all centers across three counties.
• Coordinates with stakeholders, multidisciplinary teams, and internal and external customers to create work relationships that drive performance and quality outcomes in a timely and effective manner. Works to promote a team concept within the departments and hospital wide.
• Provides operational leadership for complex multi-million-dollar construction and facility development projects across a multi-site outpatient network, coordinating stakeholders to support successful project delivery and facility readiness.
• Completes annual performance appraisals and three-month probationary competency ratings within NCHS guidelines for direct reports.
• Responsible for the development of Facility Budget for designated area(s). Creates, forecasts, develops, and manages capital and operational budgets with input from service line and Director approval.
• Monitor monthly financial statements, budget variance reports, productivity measures, and other financial indicators to ensure sound fiscal management and report any variances, positive or negative, in monthly operating review.
• Manages landlord relationships for assigned centers to ensure productive collaboration, support, and timely building repairs within landlord's scope and contractual obligations.
• Manages contracted security, environmental services, and valet to foster a safe and standardized experience for patients, families, and staff. Annual review of contract with…