Director, Business Planning & Operations CALA

Exceptional Hospitality Starts with You

This role is located at our corporate office in Miami, FL or Remote. This is your chance to be part of our Hotel Operations team! You will support the Caribbean and Latin America (CALA) region and be responsible for driving the execution of key regional and enterprise priorities across a rapidly growing portfolio.

As the Director, Planning and Business Operations, CALA you will lead cross-functional initiatives that enhance the guest experience and operational performance across Hilton's managed hotels in the region. Reporting into the Americas Planning and Business Operations team, you will serve as a key partner to the SVP and Area President, CALA, helping to coordinate, track, and drive execution of the most important regional priorities.

You will build strong relationships across corporate and hotel teams to ensure effective implementation of annual initiatives, facilitate clear communication across stakeholders, and translate data into actionable insights that support performance improvement and informed decision-making.

What you'll do during a typical day:

• Lead, coordinate, and drive the strategy, project management, and implementation of short- and long-term initiatives aligned with regional and enterprise goals.
• Track progress toward goals by collaborating with partners, provide regular status updates to the SVP and Area President, CALA, and build initiatives from creation through completion.
• Proactively identify risks, escalate issues when appropriate, remove obstacles, and help ensure successful execution of key initiatives.
• Prepare executive-level materials and presentations for operations leadership meetings, synthesize complex information into clear recommendations, track follow-up actions and delivery of outcomes.

How you'll collaborate with others:

• Act as a trusted advisor and strategic partner to the SVP and Area President, CALA, supporting prioritization of initiatives and ensuring leadership decisions are translated into execution.
• Collaborate with the Americas Planning and Business Operations team to implement initiatives, share best practices, and drive greater connectivity within the Americas region and across the enterprise.
• Engage with cross-functional teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives.
• Build strong relationships across Operations, Development, Commercial, Finance, HR, Brand, and other enterprise functions to drive alignment and execution of regional priorities.

Project you'll take ownership of:

• Develop clear strategies, recommendations, and data-driven business cases to support CALA initiatives and leadership-decision-making
• Own and project manage priority initiatives as identified by the enterprise and SVP and Area President, CALA, ensuring clear accountability, timelines, and outcomes.
• Partner with CALA senior leadership and their teams to develop executive-level deliverables, presentations, and briefing materials to inform and update key stakeholders.
• Use data and analytics across operational, commercial, financial, guest satisfaction, and development metrics to provide regular updates on strategic initiatives and performance trends.
• Serve as a connector between enterprise and CALA leadership teams to ensure alignment, informed decision-making, and representation of CALA priorities across major enterprise initiatives.
• Support implementation of enterprise programs, partnerships, and activations across hotels in the region, ensuring successful adoption and execution.

You have these minimum qualifications:

• Eight (8) or more years of experience
• Five (5) years of project management experience, including strategic initiative implementation and partner communication
• Five (5) years of hospitality experience
• Proficient in Microsoft Suite
• Travel up to 35%
• Bilingual fluency in English and Spanish (written and spoken)

It would be useful if you have:

• BA/BS Bachelor's degree
• On-property hotel experience at the Director level
• Experience navigating a corporate matrix environment

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